Strategic Account Manager
About The Position
The Strategic Account Manager (SAM) for Data Cooling Centers is responsible for developing, managing, and expanding relationships with key strategic customers within the data center and mission-critical cooling market. This role focuses on long-term account growth, solution-based selling, and alignment of customer technical requirements with the company’s cooling, fluid power, or thermal management solutions. The SAM acts as the primary point of contact for assigned strategic accounts, coordinating internal resources, driving revenue growth, and ensuring customer satisfaction across the full lifecycle of data center cooling projects.
Requirements
- Bachelor’s degree in business, Engineering, or a related field (or equivalent experience)
- 5+ years of strategic or technical B2B sales experience, data cooling center experience a plus
- Experience managing large, complex accounts with multi-year revenue potential
Responsibilities
- Own and manage a portfolio of strategic data center accounts, including hyperscale, enterprise, and OEM customers.
- Develop and execute account plans that align customer goals with company growth objectives.
- Identify and manage key target accounts, including general and mechanical contractors, to support strategic growth initiatives.
- Build executive-level relationships with decision-makers, engineers, and procurement teams
- Identify expansion opportunities across new sites, retrofits, upgrades, and service agreements
- Drive revenue growth through solution-based selling of technologies (liquid cooling, air cooling, CDU systems, heat exchangers, fluid conveyance, etc.)
- Lead complex sales cycles from opportunity identification through contract negotiation and close
- Collaborate with engineering and applications teams to deliver customized solutions
- Monitor market trends, customer investments, and competitive activity within the data center space
- Translate customer technical requirements into viable product and system solutions
- Coordinate with internal teams including engineering, operations, project management, and service to ensure successful execution
- Support system design reviews, technical presentations, and customer site visits
- Ensure alignment between customer expectations and operational capabilities
- Serve as the escalation point for customer issues and ensure timely resolution
- Maintain high levels of customer satisfaction through proactive communication and performance reviews
- Track KPIs related to account growth, retention, and project success
- Support long-term service, maintenance, and lifecycle solutions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
