Strategic Account Manager

Gregory Poole Equipment Company•Raleigh, NC

10d

About The Position

This position is responsible for being the primary point of contact for a list of identified assigned accounts. Responsible for handling customer needs, answering questions and closing rental deals. Provides rental coordination support between customers and GPEC service group leaders, sales representatives and sales department managers. Primarily works directly at customers’ office and jobsite locations soliciting business and supporting any rental needs.

Requirements

Four-year college degree
Five years business sales experience with equipment rentals
Position requires daily commuting to customer locations with the use of a company provided truck. Will require periodic overnight travel.
Must possess excellent written and oral communication skills
Proficient use of a computer, iPhone, and related applications
Needs advanced experience with software packages preferable MS Office (Outlook, Word, Excel, and PowerPoint)

Responsibilities

Provides initial contact to assigned customers determining their rental needs, qualifying their rental potential, executing and closing a rental sale.
Conducts daily customer (current and “cold-calls”) site visits soliciting rental business.
Periodically delivers and picks-up equipment and attachments to customers as needed.
Follows-up on all rental leads provided by other sales representatives, service associates, marketing mail outs, etc.
Performs telemarketing prospecting, verifying and maintaining customer list and data.
Provides and shares rental equipment specifications, applications and basic operator training to internal and external customers on various rental product lines.
Makes routine follow-up site visits to current customers insuring customer satisfaction with our equipment rental business.
Must also resolve calls from customers and interdepartmental employees on needs and questions concerning rental equipment.
Works with the credit department to establish customer credit accounts and to monitor payment terms and receivables. Works to resolve credit issues and payment delinquencies.
Reviews and updates assigned customer business plans and initiatives.
Submits timely monthly business records (i.e. call reports, expense reports, etc.)
Provides daily/weekly lost rental & sales information via an automated log
Works in conjunction with the entire rental team and territory managers to maintain and expand target customer CRS rental revenue.
Provides any information to RSM on rental equipment status or problems.