Strategic Account Manager

AMN Healthcare•Remote - WA, NV

2d•Hybrid

About The Position

AMN Language Services is transforming the way patients and medical teams connect. As a technology‑driven leader in healthcare communication, we deliver a comprehensive suite of language access solutions — including video and audio remote interpreting, in‑person interpreting, and translation services — designed exclusively for healthcare’s unique demands. Our mission is simple yet profound: to elevate health equity, enhance clinical outcomes, and empower providers through seamless, compassionate communication. As a Strategic Account Manager, you become a trusted advisor to some of our most influential health system partners. You’ll lead high‑impact relationships, drive enterprise strategy, and ensure our solutions deliver measurable value across patient experience, operational efficiency, and organizational outcomes. This role is ideal for someone who thrives in strategic conversations, navigates C‑level relationships with ease, and can translate business needs into meaningful, long‑term partnership growth.

Requirements

Bachelor’s Degree plus 5-7 years of work experience in Strategic account management or consulting experience is required, ideally with large or multi‑site healthcare organizations
Experience managing executive‑level stakeholder relationships across multiple departments
Proven track record of navigating large client organizations and building multi-department relationships
Exhibits advanced critical thinking and sound judgment, paired with the confidence to influence, guide, and navigate senior stakeholders and complex client environments
Strong interpersonal skills, positive attitude and collaborative spirit desired
Strong understanding of enterprise account dynamics, value articulation, and solution selling

Responsibilities

Be the Executive Relationship Builder: Serve as the primary point of contact for a portfolio of key clients, fostering high‑trust relationships with senior leaders and C‑suite executives across clinical, operational, and administrative teams. Build deep, multi‑department partnerships to ensure our language access solutions are fully aligned to client goals, patient care standards, and organizational strategy.
Drive Revenue Growth & Strategic Expansion: Achieve annual revenue targets through proactive account planning, identifying growth opportunities, and delivering compelling upsell and cross‑sell proposals. Influence executive decision‑makers at critical points to secure renewals, reinforce solution value, and expand our footprint within large, complex health systems.
Deliver Insight‑Based Consultation: Bring a consultative, “insight selling” approach to every interaction — educating clients on industry trends, compliance requirements, technology innovations, and best practices in language access and health equity. Maintain expert‑level knowledge of all AMN Language Services products and solutions, connecting client challenges to strategic outcomes.
Guide Outcomes & Optimize Performance: Analyze performance data, usage metrics, and operational outcomes to demonstrate value and drive continuous improvement. Present insights and recommendations to executive stakeholders with clear ROI, impact measures, and strategic next steps.
Protect the Partnership: Proactively identify risks, gaps, or operational concerns, initiating timely solutions and ensuring a seamless, high‑quality service experience. Partner internally with Product, Operations, Technology, and Support teams to advocate for client needs and drive resolution.