Strategic Account Manager

FutureFit AI • New York, NY

3d • $125,000 - $160,000 • Remote

About The Position

FutureFit AI is seeking a strategic, highly consultative leader to join their Customer Success team. This role involves guiding complex workforce SaaS technology implementations and helping customers achieve their workforce goals. The ideal candidate will act as a trusted advisor to senior leaders in government, education, and industry, leading customers through platform design, implementation, and scaling. The role also includes ongoing account management, renewal, and expansion, and serving as a liaison between customers and the Product/Engineering teams. This position is well-suited for individuals with experience in management consulting, workforce development leadership, government or education technology, or strategic enterprise customer success.

Requirements

• Significant experience in strategic customer success, management consulting, workforce development, education technology, government technology, implementation, or a related field.
• Strong project and program management skills, with the ability to manage multiple work-streams, dependencies, and stakeholders.
• Demonstrated ability to advise and present to senior executives and other high-level stakeholders.
• Exceptional verbal and written communication skills, including the ability to turn complex information into clear recommendations and next steps.
• Strong problem-solving skills and comfort operating in ambiguous, evolving environments.
• A consultative approach to relationship building, with the ability to challenge assumptions, navigate difficult conversations, and build stakeholder alignment.
• Ability to quickly learn new policies, programs, technical concepts, and market dynamics.

Nice To Haves

• Strong knowledge of the public workforce system, education-to-employment pathways, economic development, or adjacent workforce topics.
• Experience leading complex, multi-stakeholder technology implementations or transformation initiatives.
• Confidence discussing technical topics such as integrations, data exchanges, system configurations, and product development—even if you are not an engineer.

Responsibilities

• Lead complex customer implementations, including developing strategies, work plans, decision frameworks, timelines, and governance structures.
• Facilitate discovery sessions to understand customer goals, policies, programs, stakeholders, technology environments, and operational constraints.
• Lead discussions on current- and future-state workflows, user journeys, service-delivery models, and data flows.
• Identify and drive resolution for risks, dependencies, and unresolved decisions.
• Advise and engage executive stakeholders by building trusted relationships and leading presentations, steering committee meetings, strategic planning sessions, and workshops.
• Communicate complex information clearly through presentations, written recommendations, status updates, and decision documents.
• Help customers connect platform decisions to their broader workforce, economic-development, and organizational strategies.
• Navigate competing stakeholder priorities and build alignment across complex customer organizations and partners.
• Partner closely with Product, Engineering, Data, and Design to clarify customer needs, evaluate solutions, and communicate tradeoffs.
• Provide customers with clear updates on integrations, data exchanges, configuration work, and other technical deliverables.
• Explain technical concepts to audiences with varying levels of technical expertise.
• Represent the customer perspective while balancing individual requests with scalable product strategy.
• Identify recurring customer needs and market trends to inform the product roadmap.
• Develop a strong understanding of each customer’s workforce ecosystem, target populations, programs, partners, and policy environment.
• Stay informed about workforce policy, labor-market trends, funding developments, economic conditions, and other external factors.
• Help customers anticipate changes and adapt their strategy, implementation, or platform experience accordingly.
• Apply knowledge of workforce systems and terminology to provide relevant guidance.
• Drive adoption and long-term success by delivering compelling platform demonstrations.
• Guide customers through launch planning, stakeholder enablement, adoption, and ongoing optimization.
• Establish clear measures of success and help customers connect platform activity to program and workforce outcomes.
• Identify opportunities to deepen customer impact, expand platform usage, and strengthen long-term partnerships.

Benefits

• Stipend for work-from-home office set-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed