Strategic Account Manager

Telligen•Denver, CO

2d•Onsite

About The Position

As a Strategic Account Manager, you will be responsible for developing and maintaining strong relationships with clients, as assigned, to ensure program success. These relationships are multi-faceted, including advising and consulting on population health strategies, managing implementations, coordination of service delivery, and expansion of services in the Medicaid arena. In addition, you will serve as an assigned subject matter expert on these clients to support Telligen operations teams on new business opportunities.

Requirements

Bachelor’s degree in healthcare, health education, health promotion, public health or related field preferred or related field and equivalent combination of education and experience.
5-7 years experience in Medicaid or commercial healthcare account management or clinical health management programs or delivery of employee health benefits services.
At least 3 years experience successfully managing complex client relationships.
Positions working on specific contracts may require U.S. Citizenship.
Ability to travel local and overnight up to 50%.
Must be located in San Bernadino County (CA) or the Denver, CO area.

Nice To Haves

Experience with case management models and interventions
Knowledge of care coordination best practices and transitions of care
Familiarity with population health stratification and risk assessment tools
Understanding of care management metrics and outcomes measurement
CCM (Certified Case Manager) certification or have the ability to obtain certification within 2 years of hire

Responsibilities

Develop and maintain strong relationships with key clients.
Serve as the main conduit and expert between Telligen and client for contract deliverables, expansion or renewals, monitoring financials and profitability of accounts, client meetings or trainings, and involvement with client operations, and understands client’s operations, systems, environment, and business objectives.
Coordinate with operations to ensure services consistently meeting of clients’ needs.
Monitor and participate in solution development, and track progress with operational problem trends, informing and escalating issues to operational management as appropriate.
Coordinate and communicate client information to operations and provide and/or coordinate client education and training when needed, including leading or coordinating implementation teams for new business.
Manage client interactions and reporting holding scheduled and ad-hoc client meetings to ensure client needs are met and participate in management of satisfaction survey or client feedback process.
Deliver contracted client reports as required.
Assist sales in prospect/partner/finalist presentations, as well as assisting with preparing proposals for new or current business and materials for upsells to current clients, in coordination with the Directors and others.
Monitor industry trends and provide early alert to management on pricing, services and benefit design trends.
Research and make recommendations for improvements and/or efficiencies to clients and management.
Lead new program development when needed.
Perform miscellaneous duties as assigned.