Strategic Account Manager

OnTrac

10d • $104,000 - $157,000 • Remote

About The Position

OnTrac is hiring a Strategic Account Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. This position may be performed remotely in states where the company is authorized to employ individuals. The Strategic Account Manager supports OnTrac’s largest existing customers by building strong relationships and ensuring exceptional service delivery. This is a long-cycle sales role focused on growing package volume through consultative engagement and operational support. The role works closely with the Director of Customer Success and internal teams to maintain customer satisfaction and drive strategic growth.

Requirements

• Bachelor’s degree or equivalent experience
• 6–10 years of experience in account management, sales, or customer success
• Mandarin speaking (written and verbal)
• Strong organizational, communication, and relationship-building skills
• Ability to travel up to 30–40%

Nice To Haves

• You excel in audience segmentation, persona development, and account-level targeting, ensuring campaigns reach the right decision-makers with precision.
• You demonstrate exceptional organizational and project management skills, balancing multiple priorities and budgets while maintaining accuracy and accountability.
• You communicate with clarity and influence, collaborating effectively across teams and levels to align strategies and drive results.
• You thrive in fast-paced environments, embracing innovation and leveraging AI-driven personalization to deliver measurable outcomes.
• You are data-driven and results-oriented, committed to optimizing performance and driving pipeline growth.

Responsibilities

• Drive volume growth by selling OnTrac’s solutions to existing strategic customers and securing long-term commitments.
• Manage day-to-day account operations, ensuring service excellence and timely resolution of customer needs.
• Collaborate with the Director of Customer Success on reporting, administrative tasks, and territory strategy.
• Prepare and deliver business reviews and presentations that highlight performance and growth opportunities.
• Represent OnTrac at industry events, trade shows, and customer meetings to strengthen relationships and brand presence.
• Leverage internal tools and best practices to support account planning, performance tracking, and customer engagement.

Benefits

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level