Strategic Account Manager (Philadelphia, PA, New Jersey)

Resmed • Philadelphia, PA

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About The Position

ResMed is seeking a Strategic Account Manager to join its regional team and drive ResMed brand prescriptions while managing relationships with key clients. The role is intended for someone located within a reasonable distance of Philadelphia, Pennsylvania, and/or New Jersey; relocation assistance is not available.

The Strategic Account Manager plans, positions, and strategically markets ResMed solutions to referral sources, including physicians and sleep labs. The role builds client rapport to encourage adoption of ResMed products as the clinical preference, develops referral opportunities, and supports patients throughout their journey. The position works with specialists and internal support teams to execute strategies and implement solutions, using a customer relationship management system.

ResMed describes its workplace as inclusive and purpose-driven, with opportunities for professional growth, flexible work arrangements, and competitive compensation. Employees scheduled to work at least 30 hours per week are eligible for benefits.

Requirements

• At least 5 years of sales experience, plus a bachelor’s degree or equivalent experience.
• Exceptional sales, negotiating, and closing skills.
• Experience using Salesforce (SFDC) or a similar customer relationship management platform.
• Strong communication skills, including effective upstream and cross-channel collaboration.
• A motivated, execution- and results-focused approach, with accountability for continuous improvement.
• Strong teamwork, work ethic, and a can-do attitude.
• Ability to travel throughout the territory as necessary.

Nice To Haves

• Prior top-ranked experience in medical devices, business-to-business (B2B), or business-to-consumer (B2C) sales.
• Data-driven approach to identifying ways to increase the customer funnel.
• Ability to interpret data and reports to increase share effectively and constructively.
• Ability to analyze client data to understand patient and provider relationships and offer ResMed-branded solutions.
• Strong business acumen and ability to build client trust and credibility and gain adoption of ResMed solutions and products as the primary preference.
• Strong interpersonal skills and ability to adjust strategy to meet client needs.

Responsibilities

• Drive durable ResMed brand prescriptions, identify referral opportunities, and increase the patient funnel by leveraging existing solutions.
• Develop and maintain strong client relationships and engagement to establish ResMed-branded prescriptions as a direct clinical and operational preference.
• Understand client and patient needs and promote ResMed-branded solutions throughout the patient journey to reduce patient fallout.
• Shift clients’ clinical preference from diagnosis-based considerations to patients’ long-term success.
• Plan and execute strategies with specialists to drive client adoption of ResMed-branded solutions.
• Collaborate with support teams throughout the sales process and long-term implementation of solutions using a customer relationship management system.
• Professionally represent ResMed as the subject matter expert on its portfolio of products and solutions.
• Travel throughout the territory as necessary to achieve results.

Benefits

• Comprehensive medical insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Short-term and long-term disability insurance
• Sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Tuition assistance
• Flexible Time Off (FTO)
• 11 paid holidays plus 3 floating days
• 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave when welcoming new family members
• Flexible work arrangements
• Competitive salaries

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level