Strategic Account Manager , U.S. - Flooring SBU
About The Position
The Strategic Account Manager (SAM) is responsible for developing, strengthening, and growing strategic customer relationships across the U.S. This role focuses on identifying enterprise-level opportunities, advancing account-level strategy, and expanding Milliken’s position within key customer organizations. The SAM works closely with sales leadership, regional and territory teams, marketing, sustainability, product, customer experience, and other cross-functional partners to ensure Milliken shows up as a coordinated, strategic partner focused on long-term value creation. The goal of this role is to create measurable customer value, accelerate strategic account growth, and support overall revenue and profitability targets across assigned accounts.
Requirements
- Bachelor’s degree or an equivalent combination of education and relevant experience.
- Proven experience in strategic selling, account leadership, or business development in a commercial or B2B environment.
- Strong communication skills and executive presence, with the ability to engage multiple decision-maker levels.
- Demonstrated ability to lead and coordinate complex work across functions and regions.
- Proficiency in CRM systems and standard business applications (Excel, PowerPoint, Word, Salesforce or similar).
- Willingness to travel approximately 60% depending on business needs.
Nice To Haves
- Strong strategic thinking capability with the ability to influence and persuade internal and external stakeholders without direct authority.
- Experience building long-term customer relationships grounded in trust, commercial insight, and partnership.
- Excellent written and verbal communication skills, including the ability to tailor messaging to executive audiences and cross-functional teams.
- Demonstrated judgment and problem-solving capability with the ability to navigate ambiguity and remove barriers to progress.
- Ability to prioritize and lead multiple initiatives while managing complexity across customers, teams, and timelines.
- A growth-minded, proactive approach focused on creating measurable customer and business impact.
- Ability to operate with discipline and resilience in a fast-paced environment with evolving priorities.
Responsibilities
- Develop and execute strategic account plans including key stakeholder mapping, growth opportunities, retention strategies, and long-term account objectives.
- Build and maintain strong relationships with end-users, specifiers, influencers, and procurement decision makers to deepen engagement and expand Milliken’s presence within assigned accounts.
- Apply value-based selling anchored in Total Cost of Ownership (TCO) to demonstrate long-term operational and financial advantages beyond unit cost.
- Lead and coordinate proposal, negotiation, pilot, and rollout activities across assigned strategic accounts, including RFI, RFP, and RFQ responses.
- Ensure teams are aligned to the customer's priorities, decision process, and long-term objectives to support sustained growth and account expansion.
- Partner with regional and territory sales teams to support consistent execution, alignment, visibility, and communication across customer touchpoints.
- Provide insight on customer needs, market activity, and competitive positioning to inform marketing, product development, and commercial strategy.
- Engage with sustainability, marketing, product, and sales enablement resources to deliver compelling, differentiated messaging and customer-specific value propositions.
- Represent Milliken at key customer events, industry conferences, and strategic forums to advance relationships and uncover new opportunities.
- Maintain accurate pipeline visibility and forecasting discipline using CRM tools and standardized sales process expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
