Commercial Lines Account Manager (SBU)

Deland, Gibson Insurance • Franklin, MA

2d • Hybrid

About The Position

Join a team that's been independent and growing for 125 years. We're looking for a Commercial Lines Account Manager to join our Franklin team and manage a book of select business unit (SBU) accounts. As a Commercial Lines Account Manager (SBU), you'll serve as the primary point of contact for a portfolio of small business commercial insurance accounts. You'll manage renewals, negotiate with carriers, analyze risk exposures, and recommend coverage tailored to each client's business. Acting as a trusted advisor rather than just a policy processor, you'll help drive client satisfaction, retention, and growth through proactive service and smart, timely recommendations working closely with producers, underwriters, and the rest of our internal team to get it done. Deland, Gibson is a fourth-generation, family-owned independent insurance agency that has served businesses and families across Massachusetts and New England since 1900. Our Franklin office, Keefe Insurance, brings the same local, relationship-first approach to clients in Franklin, MetroWest, and surrounding communities. We do not answer to outside shareholders- we answer to our clients and one another, and that independence guides how we work, grow, and support our people.

Requirements

• 5+ years of Commercial Lines Account Management
• Active Massachusetts Property & Casualty license
• Experience in risk assessment, policy analysis, coverage placement, and collaborating with carriers to secure competitive terms and comprehensive protection for clients across a variety of industries
• Proven ability to build strong client relationships, provide strategic insurance solutions, coordinate renewals, market coverage programs, and ensure exceptional customer service
• Strong communication skills, attention to detail, and a commitment to delivering tailored insurance solutions that support clients' business objectives
• Proficiency with Microsoft Office Suite

Nice To Haves

• Familiarity with Applied Epic

Responsibilities

• Manage a book of primarily SBU commercial accounts, advising clients on coverages and risk-reduction strategies
• Work closely with producers, internal teams, and carrier partners to deliver coverage that fits
• Handle policy changes and coverage questions, staying current on rates, forms, and carrier guidelines
• Maintain a high level of communication and build genuine, lasting relationships with clients
• Accurately input and maintain client data in our agency management system
• Monitor the full policy life cycle for your book, catching issues and renewal opportunities early
• Support the agency's mission, values, and strategic initiatives as part of a close-knit team

Benefits

• Hybrid schedule option
• Summer Fridays
• Extended holiday weekends
• Comprehensive PTO - paid vacation, holidays, and sick time
• Parental leave
• Health, dental, and vision insurance
• 401(k) retirement plan
• DG University: ongoing training, support for insurance designations, and continuing education
• Employee-led committees- Giving, Social, Client Experience, & Technology

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed