Strategic Account Manager

ABM•Phoenix, AZ

About The Position

The Strategic Account Leader owns the end-to-end commercial and financial performance of assigned enterprise accounts. This role is accountable for revenue growth, margin performance, business development, client satisfaction, and long-term account strategy. Operating as a single point of accountability, the Strategic Account Leader leads account strategy, drives deal origination and closure, and ensures alignment between commercial commitments and operational delivery.

Requirements

12+ years of experience in strategic account management, business development, or P&L leadership
Proven track record of driving revenue growth and closing large, complex deals
Strong financial acumen, including experience managing revenue and margin performance
Experience working in matrixed organizations with cross-functional leadership
Fluency in Mandarin.

Nice To Haves

Industry experience in facilities management, semiconductor, advanced manufacturing, or related sectors preferred

Responsibilities

Full Account Ownership: Own overall account performance, including revenue, margin, and growth targets. Develop and execute multi-year account strategy and roadmap. Operate as the single-threaded leader accountable for account outcomes.
Business Development & Growth: Own pipeline creation, deal strategy, and closure within assigned accounts. Drive expansion revenue through cross-sell, upsell, and new service offerings. Lead pursuit strategy for large and complex deals, including pricing and positioning. Direct and align BD/sales resources supporting the account.
Client Leadership: Serve as the primary executive relationship owner. Build trusted relationships with C-level and senior stakeholders. Lead contract renewals, renegotiations, and strategic discussions. Drive client satisfaction, retention, and long-term partnership growth.
Financial Performance: Accountable for revenue growth and gross margin performance. Drive pricing strategy, cost optimization, and profitability improvements. Partner with finance on forecasting, planning, and variance management.
Risk & Delivery Alignment: Ensure commercial commitments align with operational delivery and margin expectations. Identify and proactively mitigate financial, operational, and relationship risks. Maintain strong forecast accuracy and business visibility.
Cross-Functional Leadership: Align and influence operations, finance, and sales teams to deliver account outcomes. Drive accountability across functions without direct authority. Ensure seamless transition from deal closure to execution.