Strategic Account Manager
About The Position
At Giftogram, we believe every thank-you should feel personal — not transactional. Our platform helps businesses appreciate employees, customers, and partners through meaningful, flexible gift cards that create real moments of recognition. We're the #1 rated rewards and incentives platform on G2, used by more than 22,000 businesses — including 1 in 3 Fortune 500 companies. We're growing, and we're building the team to match. As a Strategic Account Manager, you'll own a portfolio of Giftogram's most important customers — mid-market and enterprise organizations who already see Giftogram as a core part of how they recognize and reward people. Your job is to deepen those relationships, uncover expansion opportunities, and make sure every customer feels like they have a real partner in us. This isn't a cold-start role. You're inheriting real accounts with real momentum. Your job is to grow them. You'll balance strategy and execution: part trusted advisor, part growth driver, part internal advocate. The best people in this role don't just manage accounts — they make customers want to expand.
Requirements
- 3–5+ years in account management, strategic sales, or customer success — with a real track record of expansion, not just renewal
- Experience working with HR, Finance, or Operations buyers at large organizations — you understand how enterprise decisions get made
- The ability to build credibility quickly at multiple levels, from daily users to senior stakeholders
- A consultative approach — you ask good questions, listen well, and bring ideas, not just check-ins
- CRM discipline (we use HubSpot) and the organizational habits to manage a book without things falling through the cracks
Responsibilities
- A portfolio of active accounts, with full ownership of retention, growth, and satisfaction
- Upsell and cross-sell opportunities across new teams, departments, and use cases
- Multi-threaded relationships — you're never relying on a single point of contact
- Structured business reviews and ROI conversations that connect Giftogram's value to what customers are actually trying to accomplish
- Accurate pipeline forecasting and account planning in HubSpot
- A voice for your customers internally — their wins are your wins
Benefits
- 401(k) with 4% company match
- Medical, Dental, and Vision — effective Day 1
- 15 PTO days + paid company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
