Strategic Account Manager - Aerospace - (Washington DC Area) - Remote, USA

TeamViewer Germany GmbH • Washington, DC

1d • Remote

About The Position

TeamViewer is seeking a Strategic Account Manager to own and grow a defined portfolio of existing enterprise customers, each spending $1M or more in annual recurring revenue. This is a farming role focused on retaining customers and expanding existing accounts; new-logo acquisition is handled by the Account Executive team, while renewals under $10K are handled by the Enterprise Account Specialist desk. The account manager is the sole owner of account relationships, renewals, and expansion plans, and is accountable for weekly forecasting.

The role manages up to 40 enterprise accounts and is accountable for gross retention, net revenue retention, and expansion. The manager builds account plans, runs renewals proactively, identifies and closes expansion opportunities, and maintains accurate forecasts and Salesforce records. They collaborate with solution engineers, Customer Success, Support, channel partners, and internal teams, and bring customer and market insights to Product, Marketing, and leadership. The position is remote in the Washington, DC area and requires up to 40% domestic travel.

Requirements

• At least 3 years of experience in enterprise account management, renewals, or customer-facing sales with existing customers; SaaS or technology experience is required.
• Proven record of retaining and expanding a book of business against retention and expansion targets.
• Strong commercial skills, including negotiation, multi-year agreement structuring, and navigating procurement in mid-size and large organizations.
• Consultative, solutions-focused approach and ability to engage IT leaders and business stakeholders on value and roadmap.
• Disciplined approach to weekly forecasting, account planning, and CRM hygiene, including Salesforce.
• Excellent communication and presentation skills, with comfort in executive conversations.
• Entrepreneurial attitude and ability to work in a rapidly changing, high-growth environment.

Nice To Haves

• Spanish language skills.

Responsibilities

• Own up to 40 enterprise accounts with $1M or more in annual recurring revenue, with accountability for gross retention, net revenue retention, and expansion.
• Build and maintain account plans covering stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risks.
• Proactively manage renewals, establish a clear value narrative, and negotiate commercial terms, including multi-year agreements.
• Identify, qualify, and close expansion opportunities involving additional seats, products, and use cases.
• Forecast renewals and expansion weekly by stage and category, keeping next steps and close dates current in Salesforce.
• Take receipt of qualified opportunities handed up from the Enterprise Account Specialist desk.
• Partner with Enterprise Solution Engineers on technical validation and solution design, and with Customer Success and Support to resolve retention risks.
• Work with partners, distributors, and resellers on channel-procured opportunities.
• Share customer and market insights with Product, Marketing, and leadership.
• Contribute to customer references, case studies, and customer events.

Benefits

• Competitive compensation including stock-based options.
• Flexible PTO and paid holidays.
• 401(k) with employer matching.
• Comprehensive health insurance package, including the option of 100% employer-paid medical coverage.
• Up to 12 weeks of parental leave.
• Basic life insurance and short-term and long-term disability coverage, 100% employer-paid.
• Quarterly teambuilding events, leadership luncheons, and companywide All Hands meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed