Strategic Account Manager, Restaurant
About The Position
Upside is seeking a Strategic Account Manager to lead enterprise accounts in its restaurant vertical. The role involves developing in-depth product knowledge, coordinating with internal teams, and strengthening retailer relationships through insightful reporting and exceptional service. The position reports to the GM of Restaurant and works with analytics, product, marketing, and operations teams to demonstrate retailer value and support business growth. The Strategic Account Manager will guide retailer partners from onboarding through long-term account management, build trust, support retention and account growth, and identify risks and expansion opportunities. The role also includes leading monthly account reviews and translating account data into performance reports, case studies, and white papers. The position offers location flexibility. Employees based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions are required to attend the office on a hybrid basis. Travel of up to 20% may be required.
Requirements
- 7+ years of client-facing experience, including 4+ years of enterprise experience in technology.
- Bachelor’s degree required.
- Experience exceeding retention and growth targets.
- Public-speaking experience and ability to speak to formal and casual audiences.
- Strong analytical skills and ability to turn analysis into relatable, compelling talking points and stories.
- Project-management abilities, including timeline management, client communication, and report interpretation.
- Ability to travel up to 20%.
Nice To Haves
- Experience working with the restaurant industry or a two-sided marketplace.
Responsibilities
- Guide retailer partners from onboarding through long-term account management, promoting trust and confidence in their partnership with Upside.
- Improve account retention through platform education and customized presentations and data that support client understanding and growth.
- Identify and close expansion opportunities and conversions to long-term agreements.
- Anticipate and address concerns before they develop into churn risks.
- Lead monthly account reviews with retailer partners and interpret account data to create performance reports, case studies, and white papers.
- Maintain account health across multiple levels of client businesses, including senior executives at mid-market and enterprise accounts.
- Collaborate with analytics, product, marketing, and operations teams to provide a positive retailer experience.
Benefits
- Medical, dental, and vision coverage starting on Day 1
- Equity (ISOs)
- 401(k) program
- Family planning programs and paid parental leave
- Physical fitness and wellness memberships
- Emotional and mental health support programs
- Unlimited PTO, 10 paid federal holidays, and an annual week-long Winter Break
- Flexible work environment
- Lunch reimbursement for in-office employees
- Employee Resource Groups
- Learning and Development stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
