Strategic Account Manager

All Job Postings•Alpena, MI

2d•Onsite

About The Position

Amos Mfg. is seeking a Strategic Account Manager to build and strengthen relationships with current and prospective customers while driving long-term business growth. This role serves as a trusted advisor to customers by understanding their operational challenges, identifying opportunities for improvement, and recommending equipment and system solutions that support material recovery and landfill diversion goals. The ideal candidate is a relationship-focused professional with strong communication skills, a consultative sales approach, and the ability to collaborate effectively with both customers and internal teams.

Requirements

Strong verbal and written communication skills
Relationship-building and customer engagement expertise
Consultative and solution-based selling techniques
Effective negotiation and influencing abilities
Presentation and proposal development skills
CRM software and digital sales tool proficiency
Time management and organizational skills
Problem-solving and critical-thinking abilities
Professional networking and business development capabilities
Knowledge of industrial equipment, machinery, or manufacturing processes
Knowledge of recycling, waste management, and material recovery industries
Knowledge of sustainability initiatives and landfill diversion strategies
Knowledge of strategic account management principles
Knowledge of business-to-business sales processes and sales cycle management
Knowledge of customer relationship management systems
Knowledge of market trends and industry developments
Knowledge of equipment applications and operational improvement opportunities
Ability to translate customer challenges into practical equipment solutions
Ability to develop strategic account plans that support business growth
Ability to build credibility and trust with decision-makers and stakeholders
Ability to manage multiple customer accounts and projects simultaneously
Ability to collaborate effectively with technical and non-technical teams
Ability to analyze customer requirements and recommend customized solutions
Ability to communicate complex technical concepts in a clear and understandable manner
Ability to adapt to changing customer needs and market conditions
Ability to travel to customer locations, trade shows, and industry events as needed

Nice To Haves

Experience in industrial equipment, manufacturing, recycling, waste management, or related industries
Proven success in account management, business development, or consultative sales
Experience working with CRM platforms and sales tracking tools
Ability to develop and maintain long-term customer relationships
Bachelor's degree in Business, Engineering, Marketing, or a related field preferred, or equivalent professional experience

Responsibilities

Develop and maintain strong relationships with strategic accounts and prospective customers
Engage customers through phone calls, email, social media, virtual meetings, and in-person visits
Conduct discovery conversations to understand customer needs, pain points, and operational objectives
Identify new business opportunities and develop long-term account growth strategies
Prepare and present customized proposals that demonstrate economic and environmental benefits
Collaborate with engineering, product development, and field service teams to recommend customer-specific solutions
Manage and maintain customer information, opportunities, and sales activities within CRM systems
Represent Amos Mfg. at trade shows, conferences, and industry events
Monitor market trends, recycling initiatives, sustainability practices, and regulatory developments
Support contract discussions, project coordination, and customer follow-up activities
Provide exceptional customer service throughout the sales and implementation process
Travel as needed to meet with customers and support business development activities