Strategic Account Manager

Blockdaemon

36d•$130,000 - $150,000•Remote

About The Position

The Strategic Account Manager is responsible for the long-term success, retention, and growth of Blockdaemon’s most important institutional relationships: global banks, asset managers, market infrastructure providers, and other systemically important financial institutions. This is a commercially-engaged role that partners closely with Sales to drive commercial outcomes while owning the relationship strategy and account plan. The SAM is expected to navigate technical conversations with fluency and confidence across engineering teams, technical buyers, and executive stakeholders.

Requirements

at least 7+ years in strategic account management, enterprise sales, or senior technical account management roles serving financial institutions or comparable enterprise clients
Track record of owning large, complex enterprise relationships and driving retention and expansion within named strategic accounts
Strong commercial instincts, comfortable with pricing conversations, contract structuring, and renewal negotiation
Working knowledge of blockchain infrastructure and how institutional clients consume staking, RPC, and wallet services
Comfort with pace and ambiguity, shifts easily between strategic, client-facing, and tactical work
Technical fluency sufficient to navigate roadmap discussions, scope new product opportunities, and triage production issues to the right internal owners
Executive presence and the ability to operate credibly across the full range of client conversations, from technical working sessions to boardroom discussions

Nice To Haves

Experience selling or supporting infrastructure, API, or platform products into financial institutions
Hands-on experience in the blockchain or digital assets space, with practical familiarity with how protocols like Ethereum, Solana, or Canton operate
Working knowledge of financial products and the use cases they serve for institutional clients
Familiarity with institutional custody, settlement, or market infrastructure

Responsibilities

Serve as the primary relationship owner and executive point of contact for a portfolio of enterprise customers
Build and maintain multi-threaded relationships across business, engineering, operations, and executive stakeholders
Develop and execute account plans that define long-term vision and strategic priorities
Act as a trusted strategic advisor translating Blockdaemon’s product roadmap for enterprise buyers while bringing perspective on industry direction, and how peer institutions are approaching similar problems
Lead renewal conversations, including pricing, scope, and terms
Identify and qualify expansion opportunities across Blockdaemon’s product suite, new protocols, new services, new business units within the account
Partner with Sales leadership on pricing strategy and commercial structuring for new services
Drive recurring strategic business reviews that surface value delivered and shape forward-looking opportunity
Lead onboarding for new enterprise clients within your portfolio, ensuring a smooth handoff from Sales and a strong start to the relationship
Build account-specific success plans aligned to each client’s business objectives and the commercial trajectory of the relationship
Maintain a structured view of account health across commercial, technical, and relationship dimensions, and act early on indicators of risk or opportunity
Mobilize Solutions Architects and Product Management to address client technical needs
Translate patterns from client conversations into structured input that helps Product prioritize features tied to retention, adoption, and revenue
Partner with Engineering and Support to ensure production issues are appropriately escalated and resolved
Work alongside Marketing, Legal, and Finance to support the full account lifecycle

Benefits

ISO-27001 certified partner
extensive protocol coverage
technical depth
industry-leading SLAs
70+ global points of presence through 10+ cloud and bare metal providers
24/7 support
institutional-grade experience
integrated business solutions
end-to-end suite of blockchain tools
dedicated nodes
APIs
staking
liquid staking
MPC tech
confidence to quickly and easily scale without compromising security or compliance
globally distributed team
Equal Opportunity Employer