Strategic Account Manager
About The Position
Socket Fiber is seeking a Strategic Account Manager to lead, retain, and grow its most valuable enterprise and strategic customer relationships. This role involves serving as a trusted advisor to executive stakeholders, aligning advanced telecommunications and technology solutions with customer business objectives, long-term growth plans, and measurable outcomes. The position is responsible for the retention, expansion, and strategic development of a portfolio of high-value accounts, working closely with C-suite executives, IT leaders, and operational decision-makers to understand business goals, identify opportunities, and develop long-term partnership strategies. This role emphasizes building executive trust, driving customer retention, identifying growth opportunities, and positioning Socket Fiber as a long-term technology partner.
Requirements
- 2–5 years of professional experience in account management, business sales, or customer relationship management
- Experience in the telecommunications industry
- High school diploma or equivalent
- Valid driver’s license and reliable transportation
- Strong organizational and time-management skills
- Detail-oriented with the ability to manage multiple customer accounts simultaneously
- Professional presence when interacting with business clients and leadership teams
- Excellent interpersonal and communication skills
- Ability to build trust and maintain long-term client relationships
Nice To Haves
- Experience managing enterprise, strategic, or Fortune 1000 customer relationships.
- Familiarity with consultative or relationship-based sales approaches
- Strong problem-solving skills and ability to identify new revenue opportunities
- Strong business acumen and strategic planning skills.
- Experience engaging executive and C-suite stakeholders.
- Experience working with CRM systems and managing account pipelines
Responsibilities
- Manage and maintain relationships with an assigned portfolio of enterprise and large business customers
- Serve as the primary point of contact for customer needs, questions, and service expansion opportunities
- Identify opportunities to grow accounts through additional services, locations, or technology solutions
- Conduct regular customer visits to strengthen relationships and ensure satisfaction
- Develop account strategies to support long-term retention and revenue growth
- Present telecommunications solutions including internet, voice, data, and fiber services
- Prepare proposals, presentations, and reports related to customer performance and revenue growth
- Negotiate agreements and renewals while maintaining strong client relationships
- Collaborate with internal teams to ensure smooth service delivery and issue resolution
- Track and report on account activity, sales performance, and customer engagement
Benefits
- Competitive pay + performance-based commission
- Medical, dental, vision, life, and 401k with match
- Free coaching/counseling for employees & families
- Free fiber service (if available in your area)
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
