Strategic Account Manager

Fiserv•Hagerstown, MD

15h

About The Position

As a Strategic Account Manager (SAM), you will be responsible for ensuring outstanding customer service for the firm’s largest, most sophisticated Corporate clients, across all Fiserv assets and lines of business. As Fiserv’s primary day-to-day contact with these clients, the SAM plays a meaningful role in providing seamless, high-quality service and support, while thinking and acting strategically to help the Sales/Account Executives grow existing client relationships, achieve revenue growth goals and retain business. Key areas of focus: Relationship Management, Client Retention, Client Development.

Requirements

High School diploma or equivalent
5+ years progressive experience in major account relationship management
Knowledge of the payments industry
Exposure to internal and external clients at all levels
Ability to travel 50%

Nice To Haves

Bachelor’s degree

Responsibilities

Build and maintain excellent relationships with key personnel in assigned client accounts
Serve as primary day-to-day business point of contact for clients - maintain regular and ongoing contact with client payments team & other parties within clients’ payments ecosystems
Provide indirect (dotted line) leadership to internal resources who support the clients (AMs, IT, Implementations, product teams, etc); bring all service together seamlessly for clients
Partner to identify revenue-generating product or service opportunities, renewals, or new business opportunities.
Partner with Sales/Account Executives, as well as other account support representatives across Fiserv, to delivery quarterly business reviews.
Serve as Payments Industry specialist and consultant for clients; advise clients on best practices, provides recommendations for operational efficiencies, advise clients of regulatory and Card Brand mandates, and help them achieve compliance, recommend new products/services to help clients retain clients and grow their business.
Represents the voice of the client within the Fiserv organization to improve the client experience and advise future product strategy and pivotal initiatives.
Work with Solution Consultants, Technical Account Managers, Product, Implementations, and other internal stakeholders to meet partner needs.
Subject matter expert on client to all Fiserv business units.
Develop understanding of clients’ business including industry verticals, product offerings, go to market strategies etc.
Engage with all Fiserv resources to make client introductions, find opportunities etc.