Strategic Account Manager

TT Electronics plc•Perry, OH

21d•$97,240 - $145,860•Remote

About The Position

The Strategic Account Manager is responsible for the commercial ownership and growth of assigned customer accounts within TT Electronics’ business. This role acts as the primary advocate for the customer internally, ensuring alignment across global sites and functions to deliver on customer expectations while driving revenue growth, customer satisfaction, and operational performance. The Strategic Account Manager operates in a highly matrixed, global environment and must influence cross-functional teams without direct authority, ensuring consistent execution and coordination across multiple manufacturing sites.

Requirements

Ability to influence without authority in a matrixed organization
Strong commercial acumen and customer-facing credibility
Execution-focused with the ability to manage multiple priorities
Strong commercial acumen, with experience in pricing, quotations, contract terms, negotiations, margin management, and revenue growth.
5+ years of experience in strategic account management, commercial management, business development, program management, or a related customer-facing role within a manufacturing environment.
Demonstrated experience managing significant customer accounts and developing long-term, strategic customer relationships.
Proven ability to identify and develop growth opportunities within existing customer accounts, including expansion of current programs and introduction of new products or services.
Ability to interpret account and business performance data, including revenue, margin, pipeline, delivery, quality, and other key performance indicators, and translate insights into action.
Strong problem-solving and decision-making skills, with the ability to manage customer escalations and coordinate timely cross-functional resolution.
Excellent communication, presentation, negotiation, and relationship-management skills, with the ability to interact effectively with customers and internal stakeholders at multiple organizational levels.
Comfortable operating in a fast-paced, global environment with changing priorities and a high degree of accountability.
Proficiency with CRM systems and Microsoft Office applications; experience with ERP and business intelligence/reporting tools preferred.
Ability and willingness to travel regularly to customer and TT Electronics locations as required.
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Nice To Haves

Experience within electronics manufacturing services (EMS), electronics, aerospace & defense, industrial, medical, or another complex/regulated manufacturing environment strongly preferred.

Responsibilities

Own the day-to-day commercial relationship for assigned accounts
Drive revenue growth through expansion of existing programs and identification of new opportunities
Develop and maintain strong customer relationships across operational and mid-level leadership
Ensure high levels of customer satisfaction and responsiveness
Lead pricing, quoting, and commercial negotiations in alignment with business objectives
Support contract management and ensure adherence to agreed commercial terms
Act as the first point of escalation for customer issues and coordinate internal resolution
Work across sites, operations, supply chain, engineering, and finance to deliver customer commitments
Ensure alignment between customer expectations and site execution
Drive accountability across the organization despite no direct reporting authority
Monitor account performance, including revenue, margin, delivery, and quality
Identify risks and opportunities, and drive corrective actions
Maintain pipeline visibility and support conversion of opportunities into revenue