Strategic Account Manager

Elevance Health • Walnut Creek, CA

9d • Hybrid

About The Position

The Strategic Account Manager is responsible for the growth and retention of existing accounts to include upsells to a higher level of products/services based on business size and scope. Acts as a resource to team members and may assist with on-boarding of new sales associates. This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Requirements

• Requires a BA/BS and a minimum of 6 years of sales experience; or any combination of education and experience which would provide an equivalent background.
• Sales license required.

Nice To Haves

• Experience with office tools, cloud-based software, social media & collaboration tools strongly preferred.
• 5 years of direct Account Management experience in both Dental & Vision at the 2,500+ subscriber threshold with the experience and ability to set strategy for retention and selling the renewal to maintain a high level of account persistency strongly preferred.
• Able to present complex data and trends to clients and consultants strongly preferred.
• Able to coordinate and respond to highly escalated service issues and day to day consultation to ensure the benefits meet the needs of our clients and members strongly preferred.
• Able to travel 20% strongly preferred.
• Current broker relationships throughout CA strongly preferred.

Responsibilities

• Achieves retention and growth targets through expert execution of sales process.
• Cultivates deep trust-based relationships and develops comprehensive understandings of client needs and priorities.
• Acts as a consultative collaborative partner with brokers, consultants, and key decision makers.
• Develops strategic business plans to address broker and/or client needs.
• Conducts broker/agency education on pertinent topics.
• Acts as primary customer contact.
• Coordinates with internal partners to meet and exceed client expectations.
• Drives opportunities for additional growth and product sales.
• Be an industry and product expert at the local, state, and federal level; continuously updates knowledge in a rapidly changing environment.
• Provides consultative and strategic sales knowledge to Individual, Small and/or Large Groups with a solid understanding of client and company objectives.
• Acts as a resource to team members and may assist with on-boarding of new sales associates.

Benefits

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution
• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level