Strategic Account Manager

Sasser, Inc. • Oak Brook, IL

1d • Onsite

About The Position

This position supports the Union Leasing team, a premier fleet leasing and management solutions provider with over 60 years of experience. The Strategic Account Manager will engage in day-to-day operational and fleet service functions with Union Leasing’s customers to manage solutions, resolve issues, and provide a strategic replacement plan (Total Fleet Management or TFM). The role is responsible for client retention, providing premium customer service, and building customer relationships at all levels of the client’s organization. The successful candidate will have a proven track record of high-touch premium customer experience success and enjoy working in a fast-paced, team-centered, and technology-driven work environment.

Requirements

• Bachelor’s degree in business or related field (or commensurate experience).
• 3 years Fleet Management front line facing client experience (minimum).
• Ability to prioritize and spend sufficient time on prospecting and new business activities.
• Capacity to meet demanding deadlines from both internal and external customers.
• Ability to prioritize workload quickly and effectively throughout the day based on request for service.
• Ability to work independently and with minimal supervision.
• Ability to provide sound problem solving, analysis, and critical thinking.
• Excellent attention to detail and project management experience.
• Exceptional communication written and verbal skills required.
• Ability to prepare strategic data and reports from multiple sources.
• Work collaboratively in a team centered work environment.
• Microsoft Suite (Word, Outlook, Excel, PowerPoint) above average skill level.

Nice To Haves

• 5 years leasing or related automobile or business experience (preferred).

Responsibilities

• Coordinate initiatives related to meeting forecast goals of the Manager Strategic Services and Account Executive for all the TFM Clients.
• Partner with the Manager Strategic Services to increase TFM Revenue annually by supporting and presenting on new business opportunities.
• Manage the Union Leasing Total Fleet Management (TFM) experience to customers.
• Furnish superior forward-facing customer service to both internal and external customers.
• Manage proactive fleet replacement strategies.
• Generate client specific reports and data analysis files, and share with the customer through proactive recommendations.
• Present and make recommendations related to TFM clients during annual review meetings.
• Recommend and develop a customer’s vehicle selections utilizing industry data.
• Coordinate the set-up process for new clients, interacting with all functional areas of the Company on behalf of the new customers and Sales team.
• Service customers, including understanding the nature of the customer inquiries, determining next steps, and pursuing resolution of issues to successful and prompt completion.
• Coordinate all aspects of the new vehicle’s operational life from acquisition, thru fuel and maintenance utilization, initial and annual registration requirements, accident claims, mileage tracking, Telematics data tracking, through to the sale of the asset as well as it monthly invoicing.
• Manage customer requests for factory orders, out of stock vehicles, driver data changes, requested reports, L&T issues.
• Coordinate and train TFM clients on Union Leasing’s customer technology platforms and assist customers with navigation where appropriate.
• Advise and assist a customer with enforcement of their fleet policy.

Benefits

• Comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA.
• 100% Company-paid disability and life insurance plans.
• 401K plan with company match PLUS additional end-of-year funding.
• Paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles.
• 10 paid holidays annually.
• Paid parental leave for new parents, as well as a monetary gift towards a 529 education account.
• Confidential Employee Assistance Program.
• Training and tuition reimbursement.
• Community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level