Strategic Account Manager

Mentimeter•Toronto, ON

4d•$126,000 - $170,000•Hybrid

About The Position

Mentimeter is an engagement tool with a clear goal in mind: to turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage, and become more productive, transforming passive meetings, classrooms, and trainings into valuable and memorable moments. We believe that the best results are achieved by doing things together, and that successful leaders adopt a curious and collaborative mindset. As part of Mentimeter, you will contribute to the ambition of helping over 1 billion people listen, learn, and work better together. Mentimeter’s Strategic Accounts represent our most complex and high-value enterprise partnerships. You will be part of building the first Strategic Accounts team in North America and work deeply with these Enterprise customers. These organizations operate across multiple business units, regions, and stakeholder layers, requiring executive alignment, structured account strategy, and proactive commercial leadership. As a Strategic Account Manager, you will own the long-term commercial partnership for a focused portfolio of 5 to 10 strategic enterprise accounts. This is a senior, high-impact role. You are accountable for revenue retention, expansion, executive engagement, and long-term value creation across your portfolio. You will operate as a strategic business partner to your customers and collaborate with internal teams to deliver measurable business outcomes.

Requirements

8+ years of experience in Enterprise SaaS sales or strategic account management
Proven track record managing complex, multi-stakeholder international accounts
Demonstrated success in driving both retention and expansion
Strong executive presence and ability to influence senior decision makers
Experience leading complex commercial negotiations and multi-year agreements
High business acumen and analytical thinking
Structured approach to account planning and portfolio management
Excellent communication skills

Responsibilities

Own a focused portfolio of 5 to 10 strategic enterprise accounts with full commercial responsibility for retention and expansion
Develop and execute comprehensive account plans for every account, including clear stakeholder mapping of economic buyers, decision makers, and champions
Proactively lead renewal strategy well in advance of contract timelines, ensuring structured risk mitigation and forecast accuracy
Identify, qualify, and drive expansion opportunities across regions, business units, and use cases
Lead complex commercial negotiations, including pricing discussions and multi-year agreements
Build and maintain strong, multi-threaded relationships with senior stakeholders, including C-level and budget owners
Conduct structured business reviews to align on value, strategic priorities, and long-term partnership roadmap
Translate customer business objectives into clear value positioning and commercial opportunities
Segment and prioritize accounts based on growth potential and risk, managing the portfolio proactively rather than reactively
Act as the commercial lead internally, collaborating with Senior Customer Success Managers and other cross-functional stakeholders to align adoption, value realization, and growth strategy
Maintain disciplined pipeline management, CRM hygiene, and forecasting practices
Surface strategic customer insights to Product, Marketing, and Leadership to strengthen Mentimeter’s enterprise offering