Strategic Account Manager

FIA Tech•New York, NY

34d•$130,000 - $155,000

About The Position

The Strategic Account Manager (SAM) will be responsible for managing and growing FIA Tech’s relationships with a portfolio of global FCMs and strategic buy-side clients, including major asset managers and hedge funds. This is a highly strategic and cross-functional role with direct impact on the company’s revenue, product adoption, and long-term industry partnerships. The SAM will act as a trusted advisor to senior stakeholders, ensuring clients derive maximum value from FIA Tech’s solutions while identifying new opportunities to expand platform usage across products and geographies and encouraging continued collaboration to solve industry problems.

Requirements

5+ years in a Strategic Account Manager or relative position within the financial or banking industry
5+ years of experience in financial services, ideally within: FCMs, Clearing operations, Buy-side middle/back office or Fintech SaaS platforms supporting listed derivatives
Familiarity with post-trade systems (e.g., clearing platforms, reconciliation tools, fee calculation, allocation/give-up systems).
Ability to translate operational problems into technology solutions.
Strong analytical and data-driven approach.
Strong understanding of exchange-traded derivatives, post-trade workflows, brokerage/funding processes, margin, trade lifecycle management, and clearing.
Bachelor’s degree in Finance, Business, Economics, or related field required

Nice To Haves

Experience in a start up environment a plus
Advanced degree or relevant industry certifications (e.g., FRM, Series licenses) a plus

Responsibilities

Strategic Relationship Management:
Serve as the primary commercial and strategic contact for a defined portfolio of global FCMs and high-value buy-side firms.
Develop a deep understanding of each client’s operating model, priorities, technology stack, and workflows across post-trade, operations, brokerage management, and reference data.
Build executive-level relationships spanning operations, finance, technology, and trading oversight.
Account Growth & Retention:
Drive adoption of FIA Tech platforms (e.g., TDN, Atlantis and Databank) across business lines and global offices.
Identify upsell/cross-sell opportunities based on client needs, new product capabilities, and strategic industry initiatives.
Deliver revenue growth, renewal success, and expansion targets across the account book of business.
Operational Excellence:
Lead periodic business reviews and strategic planning sessions with clients.
Monitor account health metrics, usage patterns, and satisfaction, taking proactive steps to address risks.
Coordinate onboarding and implementation projects, ensuring smooth rollout and timely delivery.
Industry Expertise & Influence:
Stay current on regulatory changes, exchange developments, clearing models, and market structure trends affecting listed derivatives.
Represent FIA Tech’s perspective and advocate for client needs in industry forums, working groups, and standards discussions (e.g., FIA, ISDA, global clearing initiatives).
Internal Collaboration:
Act as the voice of the client and collaborate with Product, Engineering, and Operations to prioritize client issues and feature requests.
Work with Marketing & Strategy to identify client case studies and market opportunities.
Partner with Customer Support to ensure timely resolution of escalated issues.
Soft Skills:
Exceptional relationship-building and communication skills, including ability to interact at C-suite and senior-operational levels.
Proven experience managing complex, multi-regional accounts with numerous stakeholders.
Structured, organized, and comfortable operating in a fast-moving environment.
Ability to influence without authority and drive consensus across client and internal teams