Strategic Account Manager

Amplitude • New York, NY

30d • Remote

About The Position

This individual will manage a select portfolio of high-value, complex enterprise accounts, including both existing customers and new logos. They will build meaningful executive relationships, develop and execute strategic account plans, and drive ARR growth by expanding product adoption and delivering exceptional customer value. The Strategic AE must excel at navigating multi-stakeholder environments, managing complex sales cycles, and leveraging internal and external resources to achieve measurable success.

Requirements

• Vision with Action: Balancing strategic thinking with decisive execution.
• Quiet Confidence & Executive Presence: Leads impactful conversations across all organizational levels, from C-level executives to practitioners. Demonstrates the ability to listen actively, challenge viewpoints constructively, and influence decisions with confidence.
• Ownership: Takes responsibility for driving outcomes and aligning resources, ensures accountability and consistently delivers results.
• Earns Trust: Builds trust-based relationships with customers, internal teams, and third-party stakeholders by consistently delivering value and prioritizing customer needs in every decision.
• Curiosity: Stays ahead of industry trends and competitors while mastering Amplitude's products to position solutions effectively within accounts. Leverages curiosity to drive deeper customer engagement, uncover valuable insights, and tailor solutions that address critical business needs.
• High Standards: Maintains a relentless commitment to excellence in every aspect of the role—from building executive relationships to driving revenue growth—ensuring credibility and trust with customers and internal teams.
• Tenacity & Resilience: Demonstrates persistence in navigating complex sales cycles, overcoming challenges, and maintaining focus on long-term goals.
• Innovate and Simplify: Transforms complex ideas into clear, compelling concepts that resonate with diverse audiences. Facilitates effective storytelling and impactful communication by aligning messages with customer values and business objectives.
• Consultative Selling: Excels at identifying customer pain points and tailoring solutions that address critical business challenges.
• Negotiation & Closing: Demonstrates expertise in managing contract negotiations.
• Forecasting & Pipeline Management: Proven ability to manage pipelines effectively while maintaining accurate forecasts.
• Organization & Prioritization: Efficiently manages time, tasks, and resources.
• Follow-Up & Accountability: Ensures timely follow-through on commitments and maintains accountability for results.

Responsibilities

• Manage a select portfolio of high-value, complex enterprise accounts.
• Build meaningful executive relationships.
• Develop and execute strategic account plans.
• Drive ARR growth by expanding product adoption and delivering exceptional customer value.
• Navigate multi-stakeholder environments.
• Manage complex sales cycles.
• Leverage internal and external resources to achieve measurable success.
• Identify customer pain points and tailor solutions that address critical business challenges by working backward from customers business requirements.
• Manage contract negotiations to secure mutually beneficial agreements that foster long-term partnerships.
• Manage pipelines effectively while maintaining accurate forecasts.
• Efficiently manage time, tasks, and resources to achieve goals while maintaining focus on high-impact activities.
• Ensure timely follow-through on commitments to customers and internal teams while maintaining accountability for results.

Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• Flexible time off
• Paid holidays
• Generous stipends for wellness (monthly)
• Generous stipends for commuter transit/parking (monthly)
• Generous stipends for learning and development (quarterly)
• Generous stipends for home office equipment (annual)
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave
• Carrot Fertility Benefits/Adoption/Surrogacy support
• Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions
• High quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)
• Mentorship programs
• Management training
• Wellness initiatives
• Charitable giving grant
• Paid volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed