Strategic Account Manager

BGIS•Hudson, FL

3h•Remote

About The Position

BGIS ITS is currently seeking a Strategic Account Manager to join the team. This is a remote position, open to candidates in the US and surrounding areas. BGIS is a leading provider of customized facility management and real estate services, with a global team of over 6,500 employees. We focus on enabling innovation through our services and actively seek opportunities to drive innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across more than 30,000 locations in North America, Europe, the Middle East, Australia, and Asia. We offer a company culture that cares about employee career objectives, provides flexible rewards and recognition, and prioritizes employees and their careers. The Strategic Account Manager role is responsible for achieving client retention and renewal through quality delivery, relationship building, and maintenance, while ensuring the client's business objectives are met. This role embodies BGIS values and the company's commitment to safety, health, and the environment.

Requirements

Bachelor’s Degree in business, engineering, construction, management, or equivalent work experience.
Minimum 4 years applicable work experience in the HVAC or facilities management industry.
Minimum 5 years of experience with account management.
Excellent verbal and written communication skills.
Ability to collaborate in a teamwork environment with internal and external contacts.
Problem Solving skills to identify root cause issues and take appropriate steps for resolution.
Time Management focus to balance multiple competing priorities.
Relationship building to maintain current clients and measure KPIs.
Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project required.
Working knowledge of SharePoint preferred.
Knowledge of CRM a plus.
Ability and willingness to travel.
Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Responsibilities

Develop and maintain personal relationships with key client stakeholders.
Manage and grow existing clients and current contracts.
Manage client communications, conflict resolution, and compliance on client deliverables.
Ensure client objectives and concerns are dealt with thoughtfully and effectively, informing senior business leadership of any problems that may arise.
Monitor progress to ensure KPIs are reached, communicate achievements, and ensure BGIS goals evolve with the client.
Partner with multiple contacts to manage overall product/project delivery schedule, client deliverables, and cross-department deliverables.
Act as an escalation point for resolving complex client requirements.
Demonstrate responsibility for overall financial performance of business activities.
Communicate the importance of safety and environment considerations in all work performed by BGIS.
Contribute to the completion of other key initiatives as assigned.
Lead client growth by identifying and pursuing expansion opportunities for existing clients while collaborating with Senior Director Program Management, aligning with business goals.
Renew and expand services with the assigned client base.
Identify, implement, and communicate process improvements on client interactions and the process of securing future contracts.