Strategic Account Manager

Uberall

19d

About The Position

Your role as a Strategic Account Manager is to serve as the primary strategic point of contact and Commercial Owner for our most valued multi-location brands. As the "CEO" of your portfolio, you are responsible for the entire customer lifecycle, ensuring high retention and significant revenue expansion within our enterprise client base. You are a localized marketing expert, leveraging Uberall’s AI-powered platform to solve complex business challenges and drive measurable digital visibility for your clients. You are ultimately responsible for the success and growth of your book of business, ensuring zero friction between a customer’s strategic goals and their platform investment. By unifying day-to-day relationship management with full revenue accountability (ACV Bookings), you lead our customers through everything from seamless onboarding alignment to high-stakes renewal negotiations and whitespace expansion.

Requirements

4+ years of experience in a client-facing role such as Customer Success, Account Management, Strategic Consulting, preferably within a SaaS or software technology environment.
Demonstrated track record of both managing customer relationships and achieving commercial targets (renewals, upsells, expansion).
Strong consulting skills and the ability to guide customers, challenge their thinking, and lead them toward business success.
Proactive problem-solving approach.
Highly organized, capable of managing a diverse portfolio of accounts.
Committed to maintaining accurate records and forecasts.
Ability to successfully prioritize time to maximize impact.
Proven ability to carry a quota and a drive to exceed targets.
Refined sales methodology for navigating contract renewals and identifying expansion opportunities.
Ability to lead world-class Executive Business Reviews and navigate high-stakes objections.
Comfortable engaging as a peer with C-suite decision-makers.
Skill to turn data into high-impact, ROI-driven narratives.
Ability to use insights to solve complex business challenges and secure budget for renewals, expansions, and one-time strategic fees.
Commitment to impeccable pipeline hygiene and forecasting accuracy.
Treat portfolio as a business, ensuring data and CRM rigor back every strategic decision.
Creative and resilient spirit that thrives in a fast-paced environment.
Early adopter of new technologies and methodologies.
Agile as the role and industry continue to evolve and innovate.

Nice To Haves

Experience in Digital Marketing, SEO, or Localized Search is a significant advantage.

Responsibilities

Serve as the primary strategic point of contact and Commercial Owner for valued multi-location brands.
Manage the entire customer lifecycle, ensuring high retention and significant revenue expansion.
Act as a trusted advisor across the full solution suite, moving customers beyond siloed products to demonstrate how Reputation Management, Social Media, and Local Page Optimization function as a unified ecosystem.
Educate customers on the Integrated Solution Ecosystem and the importance of a holistic strategy for local marketing success.
Develop and maintain Strategic Success Plans that map Uberall’s features to customer’s localized marketing KPIs.
Serve as a subject matter expert, translating technical complexities into compelling business imperatives.
Drive high-velocity ACV Bookings by mastering expansion opportunities and the renewal cycle.
Proactively pivot the portfolio toward multi-year agreements (24–36+ months).
Lead all contract negotiations from proposal to signature.
Maintain impeccable pipeline discipline within Salesforce, providing transparency on renewal seasonality and expansion whitespace.
Act as the face of Uberall to C-suite stakeholders in client interactions and at strategic industry events.
Build and maintain multi-level relationships, from daily operational users to executive sponsors.
Diversify time and resources based on account value, providing high-touch executive alignment for strategic accounts and driving self-service excellence for the broader base.
Act as the frontline protector of the business’s bottom line by monitoring customer health metrics and implementing mitigation plans to secure partnerships.
Orchestrate internal resources (Sales, Legal, etc.) to ensure a frictionless customer experience.
Collaborate with implementation teams to ensure a seamless transition from launch to long-term partnership.
Empower customers by educating them on the support ecosystem and ensuring technical issues are handled by specialists.
Partner with Product and Marketing to relay critical client needs and help co-design the future of the AI-powered roadmap.