Strategic Account Manager

MKS Instruments•Irvine, CA

20h•Hybrid

About The Position

As a Strategic Account Manager at MKS, you will partner with Internal Teams, Sales, and Customers, to maintain and develop the relationship with assigned US subsidiaries of a key Semiconductor OEM. You are a collaborative, growth-driven account manager who thrives in a team environment and plays a pivotal role in shaping and delivering customer satisfaction. In this role, you will report to the Strategic Account Director.

Requirements

A proven track record of driving profitable top-line growth across market cycles, with success operating within a complex matrix organization.
Industry experience in Laser & Photonics, Micro Processing, and/or Semiconductor markets.
Ability to maintain and develop long-term customer relationships.
Exceptional analytical and problem-solving skills, ability to diagnose issues, synthesize data, and recommend decisive actions.
Extensive experience leading technical sales and service teams, with progressive responsibilities.
Bachelor’s degree in a technical discipline required.
3+ years of related experience.
Ability to travel up to 30%.
Ability to frequently meet in-person with customers and internal MKS stakeholders.

Nice To Haves

Master’s degree preferred.

Responsibilities

Co-develop and execute the comprehensive Strategic Account strategy that delivers profitable growth and builds a long-term partnership.
Partner with Product Line Managers across the multiple MKS divisions to promote our portfolio to align go-to-market strategies, execute design wins, and ensure revenue/margin targets are achieved.
Build and deploy annual and multi-year tactical account plans; establish clear year-over-year growth targets tied to the Plan of Record (PoR).
Report monthly and quarterly on performance by Strategic Account—including bookings, design wins, opportunity funnel, and forecast accuracy.
Improve processes and ways of working within the Strategic Account team to strengthen account penetration.
Champion a high-performance, customer-first culture within the commercial organization.
Develop customer intimacy by coordinating regular business and technical review meetings.
Maintain and expand senior-level relationships with influential stakeholders at assigned Strategic Accounts.
Act as the customer advocate internally while ensuring alignment between customer needs and business objectives.
Partner closely with Customer Service, Operations, and Logistics to ensure flawless execution of deliveries and exceed customer expectations.
Own assigned account KPI’s and define and implement KPI improvement projects.
Collaborate with the wider Account Team to provide strategic pricing recommendations that optimize profitability and share position.
Maintain and develop CRM accuracy for forecasting and planning.
Ability to take and follow directions and instructions.
Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner.
Access to sensitive and confidential business systems and software, personally identifying information, the company’s financial information, and/or the ability to maintain physical security and safety.
Trustworthiness, reliability, and good judgment also are material job duties.