Strategic Account Manager
Education Management Solutions
About The Position
Education Management Solutions (EMS) is looking for a dynamic Strategic Account Manager to lead retention and expansion across their most important customers. This role is an opportunity to join a mission-driven organization focused on advancing healthcare education through innovative simulation technology. The Strategic Account Manager will play a critical role on the Sales team, partnering with healthcare systems and academic institutions to strengthen relationships, expand EMS's footprint, and deliver solutions that make a real impact.
Requirements
- Bachelor’s degree or equivalent experience
- 5–7+ years of experience in account management, sales, or business development
- Proven success in retaining and growing customer accounts
- Experience managing complex, enterprise-level relationships
- Strong consultative selling and negotiation skills
- Excellent communication, presentation, and interpersonal skills
- CRM proficiency (Salesforce preferred)
- Highly organized, self-motivated, and results-driven
- Willingness and ability to travel up to 50–75%
Responsibilities
- Manage, retain, and grow a portfolio of strategic customers through renewals, upsell, and cross-sell initiatives
- Meet or exceed quarterly sales targets and performance metrics
- Develop trusted partnerships with executive stakeholders and key decision-makers
- Create and execute account plans aligned to customer goals and long-term success
- Present EMS products and deliver tailored demos that align to client needs and use cases
- Identify new areas for growth within existing accounts and drive expansion efforts
- Lead opportunities through the full sales cycle from discovery to close
- Partner with Customer Success, Marketing, Product, and Operations to ensure a seamless customer experience
- Maintain accurate pipeline, forecasting, and account activity in Salesforce
- Develop and deliver compelling sales presentations, proposals, and business cases
- Build and manage a robust pipeline with clear visibility into account activity
- Maintain accurate forecasting and reporting within Salesforce
- Support client engagement initiatives including onsite demonstrations, workshops, and events
- Represent EMS at industry conferences, trade shows, and customer engagements
- Contribute to ongoing improvements in sales strategy and go-to-market execution
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What This Job Offers
Job Type
Full-time
Career Level
Senior
