Strategic Account Manager

KSB•Grovetown, GA

2d•Onsite

About The Position

The Strategic Account Manager is responsible for developing and maintaining a strong customer-focused relationship with Mosaic and establishing a strategic sales and service partnership to support and grow the KSB GIW business. This role will manage all aspects of sales, aftermarket support, market development, technical support, and business growth for GIW products and KSB SupremeServ services within Mosaic operations. The Strategic Account Manager will work closely with internal Service, Engineering, Operations, and Product teams to leverage technical expertise and deliver value-driven solutions that improve reliability, performance, and customer satisfaction. This individual will serve as the primary point of contact for the customer and play a key role in driving sales growth, increasing market share, and strengthening the long-term partnership between GIW and Mosaic.

Requirements

Engineering degree or technical diploma preferred, or equivalent industry experience
Minimum of 5 years of experience in mining, slurry pumping, industrial equipment, or related heavy industrial environments
Previous account management, sales, or customer relationship management experience preferred
Strong mechanical and technical aptitude with the ability to read and interpret technical drawings, layouts, and parts documentation
Strong understanding of pumping systems, slurry applications, and industrial maintenance operations
Excellent communication, presentation, and relationship-building skills
Ability to develop and execute strategic account plans and deliver measurable business results
Strong organizational and time management skills with the ability to manage multiple priorities
Proficient in Microsoft Office and SAP preferred
Self-motivated, detail-oriented, and capable of working independently or collaboratively within a team environment
Customer-focused mindset with a strong sense of urgency and accountability
Willingness to travel locally to customer sites as required

Responsibilities

Develop and maintain strategic relationships with key stakeholders at Mosaic locations
Understand customer maintenance, reliability, and operational strategies and identify opportunities for GIW solutions and support
Develop customer-focused sales strategies and account plans aligned with corporate objectives
Coordinate internal company resources and teams to enhance customer satisfaction and support business growth
Grow sales and aftermarket business within assigned customer accounts while identifying new opportunities across the region
Support customer development activities through regular site visits, technical discussions, and operational reviews
Maintain a structured customer call schedule to ensure strong communication and account coverage
Conduct quarterly and annual business review meetings with customer leadership teams
Develop preferred supplier relationships and long-term service agreements where applicable
Proactively identify and resolve customer concerns or operational challenges
Collaborate with customer reliability engineers and GIW engineering teams to troubleshoot equipment issues and recommend technical solutions
Provide recommendations to improve maintenance practices, equipment reliability, and operational performance
Assist with sales forecasting, business planning, and strategic growth initiatives for the assigned account
Identify opportunities for product improvements and technological advancements to strengthen GIW’s competitive position
Provide field support during pump overhauls, inspections, commissioning activities, or failure investigations
Support technical training and development initiatives for GIW personnel and customer maintenance teams
Remain available after hours and on weekends for critical customer support and emergency situations as needed
Comply with all company policies, procedures, and safety requirements
Perform additional duties as assigned by management