Strategic Account Manager

Feathery•Toronto, ON

44d•Onsite

About The Position

Feathery automates data intake workflows for enterprise companies across financial services, including insurance and wealth management. Customers use Feathery to power mission-critical workflows like underwriting, client onboarding, account openings, and more. With rapid revenue growth and increasing enterprise adoption, we’re scaling our go-to-market team to deepen relationships with our most strategic customers and expand our footprint within key accounts. As Feathery grows, our largest customers are expanding their usage across workflows, teams, and business units. We’re hiring a Strategic Account Manager to own and grow our most important enterprise relationships. This role is ideal for someone who thrives in complex account environments, enjoys building executive relationships, and can drive both retention and expansion in a consultative, high-touch setting. You’ll play a key role in shaping how we manage and grow enterprise accounts, while directly influencing revenue and long-term customer success. This is a high-ownership role that blends strategic account management and relationship ownership, revenue growth through expansion and renewals, cross-functional collaboration with Solutions Engineering, Product, and Leadership, and customer strategy, planning, and execution. You’ll act as the quarterback for your accounts — ensuring customers achieve meaningful outcomes while identifying opportunities to expand Feathery’s impact across their organization.

Requirements

7+ years of experience in enterprise SaaS sales, account management, or strategic account roles
Proven track record of growing enterprise accounts through expansion and renewals
Experience managing complex, multi-stakeholder organizations
Strong executive presence and ability to build trust with senior stakeholders
Experience closing and expanding $100k–$1M+ ARR deals, including multi-year agreements
Strategic thinker with the ability to connect customer outcomes to commercial opportunities
Highly collaborative and comfortable working cross-functionally
Strong problem-solving skills with a focus on delivering measurable business impact
Builder mindset with excitement to help define and scale a new function

Nice To Haves

Experience in financial services (insurance or wealth management)
Experience supporting enterprise customers in regulated industries
Familiarity with workflow automation, integrations, or data platforms
Experience in a high-growth B2B SaaS environment

Responsibilities

Own a portfolio of strategic enterprise accounts, with responsibility for retention, expansion, and overall success
Identify and drive expansion opportunities across workflows, teams, integrations, and business units
Lead renewal and commercial conversations, including pricing, contract negotiations, and multi-year agreements
Accurately forecast expansion and renewal revenue within your accounts
Build and maintain strong relationships with executive stakeholders across business, operations, and technology
Act as a trusted advisor, aligning Feathery’s capabilities to customer goals and strategic initiatives
Maintain a deep understanding of customer environments, workflows, and priorities
Develop and execute account plans aligned with customer outcomes and Feathery’s growth strategy
Partner closely with Solutions Engineering to ensure successful onboarding, adoption, and value realization
Collaborate with Product and Engineering to represent the voice of the customer and influence roadmap priorities
Support key customers at industry events, conferences, and on-site engagements (quarterly travel expected)
Work across Sales, Solutions Engineering, Product, and Leadership to drive account success
Help define and scale Feathery’s enterprise account management motion and best practices
Contribute to strategic initiatives that improve customer retention and expansion