Strategic Account Manager

Files.com•Austin, TX

8h•$250,000 - $350,000•Remote

About The Position

At many companies, account management is about maintenance. At Files.com, it’s about growth. We work with thousands of sophisticated enterprises that rely on Files.com for secure, mission-critical file transfer and automation. Many of those customers are using only a fraction of what’s possible. They renew reliably—but they’re not expanding fast enough, deep enough, or strategically enough. The Strategic Account Manager role exists to change that. This role is designed for senior sellers who want to take meaningful ownership of large, high-potential accounts and turn them into materially larger, long-term partnerships. Who We Are We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more. We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical piece of that growth. Our offices is brand-new space in the heart of downtown, surrounded by energy, culture, and some of the best food and nightlife in Texas. Free breakfast daily, plenty of room to collaborate, and the vibrancy of Austin right outside the door. Twice a year, we bring the whole team together for energizing off-sites in cities like New Orleans, Nashville, and Miami. What This Role Is (and Is Not) This is not a traditional “care and feeding” account manager role. It is a growth-focused role inside existing customers. As a Strategic Account Manager, you will own a small portfolio of strategic accounts and be responsible for expanding them through deep discovery, executive-level relationships, and disciplined account strategy. Meetings, QBRs, and reviews are not box-checking exercises—they are tools to create alignment, earn trust, and unlock expansion. If you’re energized by building something meaningful inside complex organizations—and being accountable for the result—this role will be a strong fit. In the first six months, success looks like meaningful expansion pipeline across your accounts. Within twelve months, success is clear: closed expansion deals, larger customer footprints, and measurable contribution to retention and growth. You are accountable for outcomes—not activity alone. Why This Role Matters Our customers are actively modernizing infrastructure, replacing legacy tools, and investing in more resilient platforms. Strategic Account Managers ensure Files.com is the platform those customers expand with—not the vendor they outgrow. Bottom line This is a senior, career-defining role for someone who wants to turn strong customer relationships into durable, expanding partnerships—and be rewarded for doing it well.

Requirements

You have experience expanding complex enterprise accounts and can clearly articulate your personal impact
You’re comfortable engaging executives and credible with technical stakeholders
You balance persistence with judgment and long-term relationship thinking
You are proactive, curious, and disciplined in how you operate
You want ownership, accountability, and visible impact—not a passive book of business

Responsibilities

Own the end-to-end commercial strategy for a defined set of strategic accounts
Build multi-threaded relationships across technical, operational, and executive stakeholders
Lead deep discovery to uncover business and technical problems worth solving
Develop and execute account plans focused on expansion and long-term value
Lead complex negotiations and close high-impact expansion deals
Partner with Product, Engineering, Support, and Customer Success to align execution
Bring customer insight back into the organization to influence priorities and decisions