Strategic Account Manager

Block•San Francisco, CA

18d•$108,200 - $202,800•Remote

About The Position

The Account Management organization is looking for a tenured account manager with experience managing high-value technical accounts to help retain and grow Square's presence in the mid-market space. You will work with top c-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients. The ideal candidate will have worked in account management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including C-level executives, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers.

Requirements

5+ years of account management or sales experience
Consistent over-performance on key metrics
Remarkable discovery skills with customers
Experience within the Retail industry
A technical solutioning framework, including the ability to conduct requirements gathering
Proven experience managing projects internally with engineering, product and finance teams
Contract and/or pricing negotiations experience with external senior stakeholders
Excellent written and verbal communication skills
Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
Growth mindset, positive outlook, empathetic and collaborative team player

Responsibilities

Manage a book of ~50 Mid-Market Sellers
Retain and grow portfolio via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
Negotiate contracts for use-case expansion and retention of your sellers
Serve as the voice of the upmarket seller with Product Teams
Provide white glove client service to ensure resolution of seller issues
Inform operations and program design for this segment at scale