Strategic Account Manager

Fooda•Memphis, TN

3d•$75,000 - $85,000•Onsite

About The Position

The Strategic Account Manager is the dedicated leader responsible for the success of Fooda’s largest and most strategic client partnerships. This role owns the overall health, outcomes, and growth strategy across a portfolio of clients and locations, while partnering closely with onsite and operational teams to ensure consistent, high-quality execution. This is a highly visible, field-forward leadership role that blends client ownership, operational oversight, and data-driven decision-making. Strategic Account Managers are expected to maintain a regular onsite presence with their clients and teams, spending time in locations each week to build trust, understand operations firsthand, and proactively support success. Regional travel of approximately 25% is expected to support portfolio locations, client relationships, and team development.

Requirements

You have 4–6 years of experience in strategic account management, client operations, or multi-location support — ideally in a service, hospitality, or tech-enabled environment.
You’re a proactive relationship builder who anticipates client needs and brings insight, not just updates.
You’re comfortable working in the field, spending time onsite with clients and teams and traveling regionally as needed.
You’re highly data-driven and use metrics, dashboards, and reporting to guide decisions and client conversations.
You’re organized and confident managing complexity across multiple locations, stakeholders, and priorities.
You’ve led or influenced teams before and know how to guide others through clear expectations and accountability.
You’re a strong communicator who can contribute confidently to executive-facing conversations and guide teams through change.
You collaborate naturally across functions and know how to move work forward through influence.
You’re comfortable in Excel and internal systems and use data to drive clarity and improvement.
Must be authorized to work in the United States on a full-time basis.

Responsibilities

Own the overall performance and outcomes of a portfolio of strategic client locations, partnering with onsite teams on execution.
Serve as the primary day-to-day client contact, ensuring proactive communication, issue resolution, and high satisfaction.
Maintain a regular onsite presence across your portfolio, using time in the field to build relationships, assess performance, and support teams.
Lead the planning and execution of Client Business Reviews, aligning internal teams and client stakeholders around performance, insights, and forward-looking strategy.
Analyze operational, financial, and usage data to identify trends, risks, and growth opportunities; translate insights into clear, actionable recommendations.
Identify and support upsell and expansion opportunities within existing client portfolios, working closely with Sales and Operations.
Collaborate cross-functionally with Sales, Restaurant Partnerships, Market Operations, and Finance to deliver a cohesive client experience.
Provide guidance and oversight to any dedicated onsite or program support resources aligned to your portfolio, ensuring clarity of roles and consistent standards.
Drive continuous improvement by identifying process gaps and opportunities to scale effectively.
Monitor account-level financial health (e.g., budget alignment, performance vs. plan, receivables) and escalate risks or opportunities as needed.