Strategic Account Manager

Mesh

13d

About The Position

At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy. Join us! Overview Mesh is hiring a Strategic Account Manager to help our most promising customers unlock their full potential. You’ll own the post-sale journey end to end—driving activation, accelerating adoption, leading QBRs, and spotting expansion opportunities that turn strong customers into long-term growth partners. This role lives at the intersection of relationships and results. You’ll work closely with business, product, and engineering stakeholders, build a deep understanding of how crypto moves, and stay laser-focused on increasing volume, expanding use cases, and securing renewals. If you enjoy solving complex problems, influencing across teams, and turning infrastructure into real business impact, this role is for you. At Mesh, you're not stepping into a typical role—you're joining a rocket ship in mid-liftoff. You'll tackle complex, meaningful problems that actually move an industry forward, working alongside a sharp, motivated team that moves quickly, collaborates deeply, and expects everyone to operate with ownership. This is the kind of place where you'll see your work ship fast, make real impact, and be able to point to something and say, "I built that." You'll grow fast, level up your skills, and get a front-row seat to how a high-growth company scales from the inside, with competitive comp, solid benefits, and room to stretch your craft all coming standard. If you're energized by building, learning, and shaping something big—this is where you'll want to be.

Requirements

Bachelor’s degree or equivalent practical experience
5+ years in strategic account management or customer-facing roles within payments, fintech, or crypto
Deep understanding of payment networks, APIs, and integration workflows; experience with crypto or stablecoins is a plus
Proven track record of driving customer activation, expansion, and renewals across a portfolio
Commercially savvy, comfortable leading pricing discussions, contract negotiations, and revenue-focused conversations
Clear, confident communicator who builds trust with both technical and business stakeholders
Data-driven and highly organized, with the ability to manage multiple priorities and focus on what drives the most impact
Builder mindset, excited to create scalable processes, playbooks, and better ways of working

Responsibilities

Own a portfolio of high-potential accounts, leading relationship management, performance tracking, and growth strategy
Drive customer activation and adoption by removing onboarding blockers and coordinating across internal teams to get customers live and scaling
Build and manage success plans, run MBR’s/QBRs and check-ins, track performance against goals, and proactively identify risk
Identify and execute growth opportunities across transaction volume, new use cases, products, and merchant or end-user activation
Own renewals and support commercial negotiations, including pricing and contract terms, in partnership with Sales and Customer Success leadership
Partner with Engineering, Product, and Support to resolve issues and ensure customers consistently realize value from Mesh
Share customer feedback and market insights with Product and GTM teams to inform roadmap and strategy
Travel up to 25% to meet customers and represent Mesh at industry events