Strategic Account Manager

INHABIT IQ•Chandler, AZ

1d•Hybrid

About The Position

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. We are a team that loves to play hard and work harder. We’re a talented bunch of innovative developers, creative artists, social experts, email ninjas, search enthusiasts, anglers, alpine skiers, trail runners, environmentalists, who genuinely care about our client’s success. Our vision is to be the premier digital agency in the hospitality industry by driving quality conversions and creating digital experiences that inspire and motivate travelers to place. Our mission is to create value and deliver measurable results to our clients through innovation and quality in the digital space. We focus on sustainable growth driven by the success of our clients, the strength of our team and a culture that encourages excellence in both our professional and personal lives. The Strategic Account Manager is responsible for building and maintaining strong relationships with Bluetent’s key clients, ensuring their long-term success and growth. This role focuses on driving client satisfaction, optimizing digital marketing and distribution strategies, and identifying opportunities to expand Bluetent’s solutions across the vacation rental industry. The Strategic Account Manager serves as a trusted advisor, helping clients maximize their performance through data-driven insights and innovative marketing solutions.

Requirements

5+ years of experience in account management, digital marketing, or strategic consulting, preferably within the vacation rental, hospitality, or travel technology industry.
Knowledge of SEO, PPC, email marketing, direct booking strategies, and digital distribution channels.
Excellent communication and relationship management skills, with the ability to present complex data and insights in a clear, actionable manner.
Proactive problem solver with a client-first mindset and a passion for driving business success.
Ability to analyze performance data and translate it into strategic recommendations.
Experience using CRM and marketing analytics tools to manage client relationships and track success.

Responsibilities

Serve as the primary point of contact for key clients, fostering strong, long-term partnerships.
Develop a deep understanding of each client’s business objectives, challenges, and growth opportunities.
Conduct regular strategic business reviews to assess performance, provide recommendations, and align on future initiatives.
Proactively address client concerns, ensuring high levels of customer satisfaction and retention.
Track key account performance metrics, ensuring clients are achieving their goals.
Provide data-driven recommendations based on analytics, industry benchmarks, and emerging market trends.
Assist clients in leveraging technology and marketing tools to increase direct bookings and optimize revenue.
Identify opportunities to upsell and cross-sell Bluetent’s suite of services, including digital marketing, website solutions, and distribution strategies.
Work closely with internal teams (sales, marketing, and product) to tailor solutions that drive measurable results for clients.
Analyze client data and industry trends to provide strategic insights and maximize ROI on digital marketing and distribution efforts.
Advocate for clients’ needs internally to help shape product development and service enhancements.