Strategic Account Manager

Aviary•Chicago, IL

25d•Onsite

About The Position

This role owns growth inside the accounts we already have. AviaryAI builds AI voice and SMS agents for credit unions and community banks. Our clients typically start with one use case. The platform runs five: onboarding, card activation, dormancy reactivation, early collections, and loan campaigns, with the same generative AI carrying each of those conversations over text as well as voice. You are the person who looks at a client running one and builds the case for the next three. You are not hunting new logos and you are not running deployments. Our Account Executives bring in new institutions. Our Client Success and Deployment team makes what is live work. You sit between those two: you know every account well enough to see what it should be doing next, and you carry a number for getting it there. You would report directly to our CEO.

Requirements

Carried an expansion or renewal number and hit it (Net revenue retention, upsell quota, renewal rate).
Experience selling into an existing relationship.
Ability to ask a happy customer for more without it feeling like a shakedown.
Experience being told no and finding a path to yes later.
Ability to read a performance report and turn it into a business case.
Comfortable with spreadsheets and presenting them.
Ability to hold a room with a credit union executive, understanding their language, budget calendar, and board dynamics.
Know the Aviary product cold and explain its function and future potential in terms understandable to operations, not just technology.

Nice To Haves

Financial services background.
Cold outbound experience.
New logo hunting experience.

Responsibilities

Own expansion and renewal revenue across the client base.
Carry a quota on growth from existing accounts, including new use cases, new channels, and the annual renewal conversation.
Know every account cold: understand live use cases, performance, sponsor, budget cycle, and board priorities.
Turn results into the next proposal by building business cases for new use cases based on client performance data.
Run the commercial relationship, including renewals, pricing, contract amendments, and expansion paperwork.
Partner with Client Success and Deployment to run quarterly reviews and ensure client satisfaction.
Turn happy clients into a flywheel by generating references, case studies, conference co-presentations, and introductions to peer institutions.
Feed product and sales insights by identifying client requests and expansion objections.
Manage accounts that may own a piece of the company or are investors through the CUSO structure.