Strategic Account Manager

One80•Grand Rapids, MI

About The Position

The Strategic Account Manager (SAM) is a critical extension of Montage selling and account retention strategy within the Jewelry Division. In support of the Vice President of Sales – Jewelry Division, the SAM serves as an internal and external liaison supporting in-house service for Montage retailers. The SAM supports the sales organization and identifies growth opportunities by evaluating retailers’ current offerings and pursuing expansion of Montage Jewelry Care Plans within existing accounts. The SAM manages implementation processes by coordinating and completing tasks associated with new business rollouts. The SAM builds and maintains strong relationships with key retailers and facilitates collaboration between retailers and internal support teams. This role ensures the integrity of account data and business arrangements from proposal through implementation. The SAM also evaluates account performance and provides recommendations to support program profitability and continued year-over-year growth.

Requirements

Bachelor’s degree in Sales and Marketing, Business Administration or related field or equivalent course training. (preferred)
2-5 years of Sales, Marketing or Business experience
Understanding of financial trends and ability to identify performance opportunities (with guidance)
Knowledge of the retail channel and account management fundamentals

Responsibilities

Develop expertise in Montage Jewelry Care Plans
Lead new retailer implementation based on program requirements, pricing, and service expectations
Coordinate communication between retailers and internal business teams
Support Sales and business management teams to ensure account performance metrics are achieved
Travel as needed to support key accounts and industry trade shows
Support organic sales growth and retention within assigned accounts

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