Strategic Account Manager

Cencora • Carrollton, TX

20h • Remote

About The Position

Under the general direction of the Client Services Manager, the Strategic Account Manager serves as the primary point of contact and business owner for manufacturer-sponsored specialty distribution programs. This role is responsible for supporting clients from initial program launch through ongoing management of their unique distribution, logistics, and operational needs. Unlike a traditional account manager role, this position is highly tactical in nature, with a strong focus on operations, processes, procedures, issue resolution, and day-to-day execution. The role is approximately 70% tactical and 30% strategic, making it ideal for someone who enjoys working closely within operational workflows while also identifying opportunities to improve programs and strengthen client partnerships. The Strategic Account Manager is a self-starter and independent contributor who can think critically, solve problems proactively, and move forward with urgency and ownership. This individual will collaborate across multiple functional teams and act as a trusted client partner while ensuring programs run smoothly and efficiently.

Requirements

• Bachelor’s degree in business administration, accounting, finance, sales, marketing, communications, computer science, or a related field OR an equivalent combination of education and experience
• Minimum of 5 years of account management experience, ideally within the pharmaceutical, specialty distribution, healthcare, supply chain, or related industry
• Experience supporting complex client programs, operational workflows, or strategic business relationships
• Demonstrated success in roles requiring both client-facing relationship management and tactical execution

Nice To Haves

• Strong critical thinking and analytical problem-solving skills
• Proactive, independent, and action-oriented approach to work
• Strong sense of ownership and accountability
• Ability to work as a self-starter with minimal supervision
• Strong communication skills, both written and verbal
• Excellent collaboration skills with the ability to work effectively across multiple teams
• Ability to identify issues, assess impacts, and move solutions forward quickly
• Experience with process design, project management, and program implementation
• Strong organizational skills with the ability to manage multiple priorities in parallel
• Understanding of client business models, pain points, workflow needs, and service solutions
• Ability to make consultative recommendations while staying grounded in operational realities
• Strong presentation skills and confidence interacting with internal and external stakeholders

Responsibilities

• Serve as the single point of contact and business owner for manufacturer-sponsored specialty distribution programs
• Act as a strategic client partner and extension of the client’s organization
• Build and maintain strong relationships with clients, internal teams, and external stakeholders to ensure successful program execution
• Proactively identify and implement solutions and services that address client needs and support business objectives
• Deliver an exceptional client experience by consistently exceeding service expectations
• Lead program coordination across all ICS functional areas, including: Client Financial Services, Customer Service, Distribution Centers, Quality and Compliance, Training, Business Solutions, IT
• Troubleshoot operational issues, identify root causes, and implement effective solutions quickly while minimizing disruption
• Communicate clearly and consistently with all stakeholders through issue resolution
• Manage program timelines, priorities, and deliverables to ensure successful execution
• Design, document, implement, and improve program processes and workflows
• Lead document and process change management in alignment with manufacturer requirements and quality standards
• Proactively identify opportunities to improve services, enhance efficiency, and support client business objectives
• Assist in the development of training materials and curriculum in partnership with the ICS Training Department
• Develop and maintain statements of work, custom work instructions, contracts, and other program documentation
• Create and deliver impactful client presentations and updates as needed
• Travel as needed for on-site client meetings, approximately 10%
• Perform other duties as assigned

Benefits

• medical
• dental
• vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• support for working families
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• variety of training programs
• professional development resources
• opportunities to participate in mentorship programs
• employee resource groups
• volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level