Strategic Account Manager

Cardo AI • New York, NY

7d • Onsite

About The Position

At Cardo AI, we've been on a mission since 2018 to make Private Credit and Asset-Based Finance (ABF) markets more accessible and efficient. Today, with over $40 billion in assets under technology, our platform empowers banks, trustees, and investors to accelerate growth through smarter strategies, faster transactions, and optimized investment portfolios. Driven by a bold vision to help grow the ABF market beyond $40 trillion, we're building a future defined by speed, confidence, and innovation. By combining automated workflows, comprehensive data, and AI-driven insights, we transform complexity into opportunity, enabling our clients to unlock growth and stay ahead. Learn more about our products, services, and mission at www.cardoai.com. The Role As our client base in the US grows, we are looking for a Strategic Account Manager to own and protect relationships with some of our most important clients. You will be the trusted partner to senior stakeholders at banks, asset managers, and institutional investors. You will make sure they get lasting value from Cardo AI and that their relationship with us grows over time. This role is about preserving ARR, protecting accounts, and turning strong relationships into long-term partnerships. This is an on-site role based in our New York office.

Requirements

• 7+ years of experience in strategic account management, client relationship management, or enterprise sales, ideally in B2B SaaS or fintech.
• A proven track record of preserving and growing ARR across a portfolio of high-value enterprise accounts.
• Experience managing relationships with financial institutions such as banks, asset managers, private credit funds, or institutional investors.
• Solid understanding of financial markets.
• Strong commercial skills, with experience leading complex renewals and negotiations.
• Ability to build trust with senior executives and handle difficult conversations with confidence.
• A data-driven approach to account health, retention metrics, and forecasting.
• Excellent communication, presentation, and organizational skills.
• Comfort working on-site in a fast-paced, high-growth environment.

Nice To Haves

• Familiarity with private credit, structured finance, or asset-based finance is a strong plus.
• Experience with financial data platforms, portfolio management tools, or AI-driven software products.

Responsibilities

• Own a portfolio of strategic accounts and act as the primary point of contact for senior client stakeholders.
• Preserve and grow ARR by driving renewals, reducing churn risk, and finding opportunities for expansion within existing accounts.
• Protect accounts by spotting risks early, including low adoption, stakeholder changes, and competitive threats, and building clear plans to address them.
• Build and run strategic account plans that tie Cardo AI's platform to each client's business goals and success metrics.
• Lead executive business reviews that show measurable value, ROI, and a clear path forward.
• Develop deep, multi-threaded relationships across client organizations, from operational users to C-level decision makers.
• Work closely with Product, Customer Success, Implementation, and Data teams to resolve escalations and deliver on client commitments.
• Bring client feedback back into the business to help shape the product roadmap and improve the client experience.
• Lead commercial negotiations for renewals and upsells, balancing client satisfaction with long-term account health.
• Keep accurate forecasting, pipeline, and account health reporting in the CRM.

Benefits

• Competitive salary and performance-based bonus.
• Stock option plan.
• Regular team events and annual retreats.
• Referral bonus program.
• Opportunities for career growth within a fast-scaling fintech innovator.
• A collaborative, innovative and entrepreneurial culture that values creativity, initiative, and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed