Strategic Account Manager

symplr•,

4d•$125,000 - $145,000•Onsite

About The Position

The Strategic Account Manager is responsible for building long‑term, trusted relationships with executive buyers across complex healthcare enterprises. This position acts as symplr’s strategic advisor to an assigned portfolio, owning retention and expansion, by aligning customer business objectives with symplr’s solutions, facilitating executive‑level business reviews, and driving measurable outcomes and cost savings. This position partners closely with Sales, Product, Customer Success, and Support to deepen adoption, mitigate churn, and grow revenue.

Requirements

Bachelor’s degree in business, healthcare, or related field
Five years of experience in client account management/business development experience in healthcare or healthcare IT/SaaS, engaging C‑suite stakeholders in complex enterprises
Proven track record of retention and expansion with accurate forecasting against quota
Strong written and oral communication, as well as executive presence, active listening, and influential presentation abilities
Proficiency with Salesforce and common productivity tools
Strong time management and prioritization in a fast‑paced environment
Ability to travel ~25% (or as required) for customer meetings, QBRs, and industry events

Nice To Haves

Deep understanding of healthcare operations and workflows; ability to translate data into meaningful metrics and change actions
Experience presenting to large groups and at executive forums; comfort with contracting stages (renewals, expansions, SLAs) and escalation management
Network of key opinion leaders and familiarity with payer/provider market dynamics and competitive landscape

Responsibilities

Serve as the primary point of contact and trusted advisor to assigned enterprise customers, cultivating C‑suite and senior executive relationships to understand objectives and influence outcomes
Collaborate with customers to define success plans for strategic initiatives; guide them to successful outcomes and document action plans and next steps
Act as the voice of the customer—synthesize feedback and coordinate internal teams to respond to customer needs and improve experience
Manage and grow existing accounts through cross‑sell and upsell; exceed expansion and renewal revenue goals with accurate pipeline and forecast management
Mitigate churn using health metrics, proactive risk management, and executive alignment
Drive the bid/tender and commercial process end‑to‑end (needs qualification, vendor selection, quotation, closure) to meet orders, sales, and margin targets
Develop account strategies and business plans, including client adoption and strategic initiatives that lead to client success and cost savings; create opportunity development, competitive positioning, and target setting
Facilitate Quarterly Business Reviews (QBRs) with clear articulation of customer outcomes and cost savings; track action items within success plans
Participate in industry events (webinars, conferences) as needed to support relationship growth and thought leadership
Maintain rigorous CRM hygiene (Salesforce opportunity creation, forecasting, and account/contact management) for accuracy and visibility
Coordinate cross‑functionally (Customer Support, Product, Development/Implementation, Education, Sales) to ensure timely resolution of issues and to accelerate adoption
Maintain up‑to‑date knowledge of symplr’s solutions and market/competitor trends to credibly differentiate and tailor value propositions to business and technical stakeholders
Facilitate, influence, and negotiate proposals, Statements of Work, amendments, and renewals; understand key contractual terms, invoicing, renewal dates, and SLAs
Ensure order and configuration quality at entry, tying requirements to documented customer inputs and protecting margin
Identify and develop new business opportunities within and adjacent to assigned accounts; build a healthy early/mid/late‑stage pipeline through outreach, executive networking, LinkedIn, events, and healthcare data tools