Strategic Account Manager
Gas South•Gainesville, FL
•$69,008 - $81,186•Hybrid
About The Position
The Strategic Account Manager I is responsible for a portfolio of strategic wholesale and industrial accounts across Gas South’s service territory. This role involves direct customer interaction, focusing on transactional order processing, customer data entry and analysis, and internal collaboration while learning industry best practices under supervision. The Strategic Account Manager I will also be responsible for contacting assigned STAC-lite customers to renew their contracts.
Requirements
- Bachelor’s Degree - Accounting, Finance, Economics, Statistics, Business Administration, or Engineering.
- 0-2 years of relevant experience, preferably in customer service, data analysis, or financial operations in the natural gas industry.
- Strong attention to detail, ability to learn quickly, and basic analytical skills.
- Proactive, curious, and a good critical thinker.
- Organized, thorough and appreciate progress.
- Customer service mindset.
- Ability to see the big picture yet also dig into the details to understand how things work to identify and drive improvements.
- Ability to work independently but also collaborate with a team.
Nice To Haves
- Proficiency in Microsoft Office Suite and Salesforce
- Willingness to travel occasionally
Responsibilities
- Assist with processing customer orders, including volume and rate analysis.
- Support data entry and account-related inquiries from Strategic Customers.
- Learn to analyze customer usage trends and provide recommendations.
- Coordinate with internal teams (Sales, Pricing, Trading, Risk, Legal, and Billing) to support customer account activities.
- Assist in preliminary invoice development and verification of transactions for assigned accounts.
- Maintain accurate records and generate basic reports.
- Ensure data is entered and maintained accurately in Salesforce and other systems.
- Provide basic support such as validating transactions related to Baseload, Swing, Inday, and Turnback orders for Strategic Customers while escalating complex issues.
- Contact assigned STAC-lite customers to renew their contracts.
Benefits
- Full medical, dental, and vision coverage
- Employer-paid life and disability coverage
- Annual employer contributions of up to 12.5% to your 401k
- Remote work options available based on business needs
- Annual performance incentive is a % of annual benchmark based on position level
- Paid four-week sabbatical every five years
- Opportunities to volunteer in the community
- Education assistance up to $5250 per year
- Flexible schedule options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
