Strategic Account Manager

Clearwave Fiber LLC•Bristol, VA

3d•Remote

About The Position

The Strategic Account Manager serves as the primary relationship owner for key enterprise and strategic accounts, ensuring an exceptional customer experience while driving long-term revenue growth and retention. This role requires a consultative sales professional who can build executive-level relationships, identify business challenges, and align fiber, connectivity, voice, and managed solutions to customer needs. Success in this role requires strong business acumen, proactive account planning, cross-functional collaboration, and the ability to navigate complex customer environments. The ideal candidate thrives in a fast-paced, growth-oriented organization and is passionate about delivering measurable customer value. In addition, the successful candidate will have familiarity with enterprise, municipal, healthcare, education, or multi-site commercial customers.

Requirements

Bachelor’s degree in Business, Telecommunications, Marketing, or a related field; equivalent experience may be considered.
Minimum 5 years of strategic account management, enterprise sales, or B2B relationship management experience, preferably within telecommunications, fiber broadband, technology, or managed services industries.
Proven success managing complex customer relationships and growing revenue within existing accounts.
Strong consultative selling, negotiation, and presentation skills with the ability to influence stakeholders at all organizational levels.
Experience managing large or strategic commercial accounts with multiple decision-makers and long sales cycles.
Strong analytical and problem-solving skills with the ability to interpret business data and develop actionable recommendations.
Excellent organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite, particularly Excel and PowerPoint.
Valid driver’s license with the ability to travel throughout assigned markets as needed.

Nice To Haves

Experience supporting enterprise, government, education, healthcare, carrier, or municipal accounts.
Knowledge of fiber-optic technologies, Ethernet services, SD-WAN, Wi-Fi solutions, VoIP, and managed services.
Familiarity with FTTH, enterprise fiber deployments, and telecommunications service delivery processes.
Understanding of networking fundamentals including TCP/IP, routing, switching, and WAN technologies.
Experience working within a high-growth telecommunications or fiber organization.

Responsibilities

Serve as the primary point of contact and trusted advisor for assigned strategic and high-value customer accounts.
Develop and execute comprehensive account strategies focused on customer retention, revenue growth, and long-term partnership development.
Build and maintain strong relationships with executive stakeholders, decision-makers, and operational contacts within customer organizations.
Lead regular business reviews with customers, presenting service performance metrics, growth opportunities, and strategic recommendations.
Identify and drive upsell, cross-sell, renewal, and expansion opportunities within existing accounts.
Partner with customers to understand business objectives and align company solutions to support operational and financial goals.
Develop solution-based proposals, pricing models, and ROI-driven recommendations tailored to customer needs.
Maintain a healthy sales pipeline and consistently achieve assigned revenue and retention targets.
Coordinate closely with Sales Engineering, Operations, Service Delivery, Billing, Customer Support, and Leadership teams to ensure a seamless customer experience from onboarding through ongoing support.
Advocate internally for customer needs while balancing operational capabilities and business priorities.
Proactively address customer concerns, service issues, and escalations to drive timely resolution and maintain customer confidence.
Monitor account health, usage trends, contract milestones, and renewal timelines to reduce churn risk and maximize customer satisfaction.
Maintain accurate customer records, account activity, forecasting, and pipeline management within CRM platforms.
Analyze customer usage, market conditions, and industry trends to identify new opportunities and competitive risks.
Stay informed on emerging technologies, broadband solutions, and the company’s evolving portfolio of fiber-based products and services.
Support marketing and product development initiatives by gathering customer feedback and market insights.