Strategic Account Manager

Zamp • Indianapolis, IN

40d

About The Position

We are looking for a Strategic Account Manager to build, manage, and grow our international customer accounts. This role will be responsible for deepening existing customer relationships, identifying expansion opportunities, working closely with implementation and product teams, and driving measurable revenue growth across strategic accounts.

Requirements

• 8–12+ years of experience in strategic account management, client partnership, consulting, implementation, enterprise sales, or account growth roles.
• Prior experience managing or growing large enterprise customer accounts.
• Demonstrated experience owning revenue, quota, renewals, upsell, cross-sell, farming, or account expansion.
• Ability to understand business problems, build trust, and convert customer needs into commercial opportunities.
• Ability to manage senior stakeholders and hold CXO-level conversations.
• Strong communication skills, executive presence, and structured problem-solving ability.
• Comfortable working in a fast-paced, high-ownership environment.
• Strong collaboration skills across product, implementation, delivery, and leadership teams.
• Willingness to travel frequently for customer meetings and onsite engagements, where required.

Nice To Haves

• Experience working with global enterprise customers in healthcare, logistics, supply chain, financial services, insurance, pharma, analytics, or BPM-led environments.
• Background in consulting, analytics, IT services, BPM, SaaS implementation, or enterprise transformation.
• Experience growing accounts from initial implementation to multi-team or multi-business-unit expansion.

Responsibilities

• Build and deepen trusted relationships with strategic customer accounts and senior stakeholders, including CXO-level leaders.
• Develop a deep understanding of customer business objectives, challenges, and operating environment.
• Navigate complex enterprise organizations with multiple stakeholders, business units, and decision-makers.
• Act as the voice of the customer internally, influencing product, implementation, and delivery priorities.
• Own and grow a portfolio of strategic customer accounts.
• Own revenue targets and drive account growth through renewals, upsell, cross-sell, and expansion opportunities.
• Lead account planning, stakeholder mapping, executive business reviews, and long-term growth strategies.
• Apply strong commercial judgment and executive presence to identify, shape, and close expansion opportunities.
• Partner closely with implementation, product, delivery, and leadership teams to ensure successful customer outcomes.
• Translate customer business problems into implementation strategies and scalable solution opportunities.
• Spend time at customer sites as needed to strengthen relationships, understand workflows, drive adoption, and ensure successful execution.

Benefits

• Competitive salary + meaningful equity ownership tied to long-term company success
• Collaborative environment working with top-tier talent.
• Inclusive and diverse workspace.
• Comprehensive health insurance for employees, spouse and dependents.
• Continuous learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed