Strategic Account Manager

Momentive•Atlanta, GA

1d•Hybrid

About The Position

The Strategic Account Manager owns the success and growth of a portfolio of high-value employer accounts. This is a relationship-driven, client-focused role requiring deep discovery skills, strategic thinking, and the ability to position recruitment advertising solutions that align with client hiring goals. You'll conduct ongoing health checks, manage renewals, identify upsell/cross-sell opportunities, and serve as the voice of the client internally while driving measurable growth in client spend and engagement.

Requirements

5+ years in account management, client success, or B2B sales
Proven track record of meeting or exceeding renewal, retention, and revenue growth KPIs
Strong background in consultative selling and relationship development
Ability to manage complex accounts and navigate multiple stakeholder relationships
Excellent communication and interpersonal skills, both written and verbal
Comfortable handling escalations and managing difficult conversations with professionalism
Forward-thinking approach to identifying and pursuing growth opportunities
Bachelor's degree in business, marketing, or related field (or equivalent experience)
Proficient in Salesforce or similar CRM platforms
Experience with sales engagement tools such as Gong
Advanced knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)
Ability to analyze and interpret client data, usage metrics, and account health indicators

Responsibilities

Proactively manage a portfolio of assigned clients through regular health checks, performance reviews, and strategic planning sessions
Build deep, trust-based relationships with key stakeholders and decision-makers
Act as the voice of the client internally, advocating for their needs while demonstrating company vision and values
Establish clear communication channels and manage client expectations effectively
Identify and execute upsell opportunities to increase client annualized spend
Conduct discovery conversations to uncover additional hiring needs and expansion opportunities
Position and recommend recruitment advertising products, employer branding solutions, and recruiting events aligned to client needs
Drive product adoption across the full suite of offerings
Exceed annual bookings targets
Own the contract renewal process for assigned accounts
Monitor account health indicators and proactively address risk
Ensure high renewal rates through value demonstration and strategic partnership
Serve as a subject matter expert (SME) on recruitment advertising best practices
Provide proactive, industry-informed strategies based on client hiring goals and market conditions
Clearly communicate the value proposition of recruitment advertising solutions
Leverage client data and insights to recommend optimization strategies
Achieve targeted KPIs including client renewal rates, daily meetings, product-specific sales targets, and growth targets
Meet or exceed monthly, quarterly, and annual revenue goals
Consistently log all client communication and activities in Salesforce and Gong
Analyze and report on account statuses, trends, and overall client health to management
Escalate unresolved client concerns and feedback to management appropriately
Proactively share recommendations to improve process quality, effectiveness, and efficiency
Partner with internal teams to deliver exceptional client outcomes