Strategic Account Manager

McKesson•Cary, NC

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Our Mission At Biologics by McKesson, we simplify access to medication and deliver personalized care that helps patients achieve the best possible outcomes — one patient, one partner, one therapy at a time. Role Summary The Specialist, Client Management plays a critical role in advancing the success of our biopharma partners and supporting McKesson’s integrated specialty pharmacy model. As the primary point of contact for key client programs, you will support end‑to-end program operations, drive continuous improvement, and ensure delivery excellence across multiple business lines. This role is ideal for a forward‑thinking, analytically minded relationship builder who proactively identifies opportunities, solves problems with cross‑functional partners, and ensures that our clients experience seamless, high-quality service.

Requirements

Degree or equivalent and typically requires 4+ years of equivalent experience.
Bachelor’s degree or equivalent experience
4+ years of professional experience in healthcare, pharmaceuticals, client/account management, consulting, finance, or program management.

Nice To Haves

Experience managing client-facing programs or complex operational workflows.
Strong project management skills with the ability to manage multiple priorities and deadlines.
Analytical mindset with the ability to interpret data, identify trends, and communicate insights clearly.
Advanced proficiency in Excel and PowerPoint; experience with Visio/Project a plus.
CRM experience (Salesforce preferred).
Excellent written and verbal communication skills.
Ability to build relationships, influence without authority, and collaborate across cross-functional teams.
Highly organized with strong attention to detail and follow‑through.
Ability to travel up to 10%.

Responsibilities

Serve as a main point of contact for assigned pharmaceutical clients, ensuring clear, consistent, and proactive communication.
Drive strong client engagement by providing consultative insights, identifying workflow improvements, and highlighting opportunities for program and revenue growth.
Prepare and deliver Quarterly Business Reviews that showcase results, trends, and strategic recommendations.
Manage day‑to-day program operations, timelines, and deliverables for cross‑functional teams (Quality, Pharmacy Services, Legal, Finance, BI, Marketing, and more).
Track performance against service level agreements; identify gaps and lead corrective‑action planning.
Oversee the change request process and maintain project plans, tracking logs, and relevant documentation.
Validate reporting accuracy and interpret results to provide meaningful, actionable insights to clients.
Monitor program profitability and provide monthly variance commentary when needed.
Review, validate, and manage the accuracy of all client billing activities in partnership with Finance.
Support pricing and contract modification activities for new and existing client initiatives.
Foster a strong team environment and support effective communication across the Client Relationship organization.
Escalate risks or issues appropriately and ensure leadership visibility into program operations.
Contribute to a culture of continuous improvement by challenging the status quo and recommending innovative solutions.