Strategic Account Manager

Upside

8d•$151,000 - $180,000•Hybrid

About The Position

We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. We're looking for a motivated Strategic Account Manager to join our growing team. In this role, you will lead the development of strategic account plans that serve to retain and grow our partnership with some of the fuel and c-store industry's biggest brands. You will develop detailed knowledge of the product, coordinate with internal partners, strengthen client relationships through informative reporting and outstanding service, and ensure clients are always receiving excess value from the Upside platform. As a Strategic Account Manager, you will collaborate with multiple teams including analytics, product, marketing, and operations to represent the voice of the customer and to help achieve business growth. This role reports to our VP, Account Management.

Requirements

7+ years of client-facing experience including 4+ years of enterprise experience in technology or retail fuels
Bachelor's degree required
Strong public-speaking skills, and the ability to speak to both formal and casual audiences
Proven experience exceeding goals
Project-management abilities, including timeline management, client communication, and report interpretation
Creative demeanor, with a capability to work successfully with both internal and external clients.
Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
Experience operating sales technology tools (e.g. Salesforce, Outreach, Gong)
Ability to travel up to 20%

Responsibilities

Work with our clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with Upside
Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and participation
Proactively predict and address concerns before they advance to churn risk
Grow relationships, including supervising and leading account-health metrics (CSAT, Retention, and Growth)
Identify and close expansion opportunities, including adding more sites, c-store launches, and conversions to long-term agreements
Lead monthly account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papers
Proactively maintain account health at multiple levels across client businesses, including senior executives of Fortune 500 companies
Collaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customers