Strategic Account Manager -Software Solutions
About The Position
The Strategic Account Manager (AM) - Software Solutions drives growth of our smart manufacturing software portfolio, including SaaS-based MES, ERP, CMMS, and DataOps solutions. This role is responsible for developing and executing a consultative sales strategy that helps customers improve operational performance, visibility, reliability, and decision-making across their industrial operations. This position will engage with manufacturing, operations, IT, and executive stakeholders to understand business challenges, align software solutions to desired outcomes, and guide customers through a value-based buying journey. Success in this role is measured by customer outcomes, pipeline growth, and recurring revenue performance.
Requirements
- Bachelor’s degree in business, engineering, information systems, or related discipline, or equivalent experience.
- 5+ years of experience in B2B software or solution sales, preferably SaaS.
- Experience selling or supporting enterprise or mid-market customers in manufacturing, industrial, or operations-focused environments.
- Demonstrated success in consultative, outcomes-based selling with complex stakeholder groups.
- Ability to translate technical concepts into clear business value.
- Experience selling MES, ERP, CMMS, DataOps, industrial analytics, or digital transformation solutions.
- Familiarity with manufacturing operations, asset management, and plant-level systems.
- Experience working with or alongside systems integrators, software vendors, or industrial automation providers.
- Subscription (ARR) sales experience with forecasting and long sales cycles.
- Comfort engaging with C-suite and executive leadership.
- Willingness and ability to travel as required.
Nice To Haves
- Consultative selling and value discovery.
- Executive communication and storytelling skills.
- Strategic account planning abilities.
- Pipeline and forecast management skills.
- Ability to collaborate across sales, technical, and delivery teams.
- Possesses curiosity, adaptability, and a drive for continuous learning.
Responsibilities
- Leads complex, value-based sales engagements for SaaS smart manufacturing solutions across assigned accounts and territories.
- Positions MES, ERP, CMMS, and DataOps solutions as enablers of operational excellence, reliability, and data-driven decision-making.
- Translates customer operational challenges into measurable business value and ROI.
- Builds trusted relationships with manufacturing leadership, plant operations, maintenance, engineering, IT/OT, and executive teams.
- Facilitates discovery workshops, solution presentations, demos, and executive-level business case discussions.
- Acts as a customer advocate throughout the sales cycle and handoff to both internal and external delivery and customer success teams.
- Identifies, qualifies, and develops new opportunities through account planning, prospecting, referrals, and internal collaboration.
- Maintains a healthy pipeline aligned to revenue and growth targets.
- Leverages CRM tools to manage opportunities, forecasts, and sales activities.
- Partners closely with internal sales teams, internal, and external delivery teams to scope, propose, and close solutions.
- Collaborates with strategic software partners and vendors to align messaging and co-sell opportunities.
- Supports marketing initiatives, campaigns, and events focused on smart manufacturing solutions.
- Stays current on smart manufacturing trends including MES, ERP modernization, asset performance, predictive maintenance, digital transformation, and industrial data platforms.
- Develops a working understanding of customer industries, operational workflows, and digital maturity models.
Benefits
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time
- Bonuses upon achievement of branch and company goals
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
501-1,000 employees
