Strategic Account Manager - Security

GardaWorld•Charlotte, NC

9h•Remote

About The Position

Drive Performance, Build Partnerships, and Lead Security Excellence – Join GardaWorld! Are you a strategic leader with a passion for security operations and client success? GardaWorld is seeking a driven and experienced Strategic Account Manager to oversee high-impact accounts, spearhead security initiatives, and foster lasting partnerships. This is more than just a job—it's an opportunity to lead complex projects, shape security strategies, and influence operational excellence across a diverse portfolio. With 24/7 on-call responsibility, you’ll be at the heart of our mission to deliver unmatched client service, ensure contractual compliance, and guide teams through challenges with confidence. If you're a proactive problem-solver with a sharp business mind and a commitment to performance, we want to hear from you!

Requirements

Authorized to work in the United States
Able to pass an extensive screening process
5+ years of successful experience in security operations management.
Proven leadership and team management abilities
Strong analytical, organizational, and decision-making skills
Excellent written and verbal communication across all levels
Highly detail-oriented and deadline-driven
Self-motivated, adaptable, and able to thrive in a fast-paced environment
Proficient in Microsoft Office and CRM systems (e.g., Microsoft Dynamics)
Strong grammar, spelling, and documentation skills
Positive attitude with strong ethics and alignment to company values
Ability to build effective relationships with colleagues, clients, and vendors
Comfortable working under pressure and managing multiple priorities

Responsibilities

Availability for on-call duty 24/7 to address any client or team issues and emergencies, along with arranging alternate support during any absences.
Responsible for the maintenance and update of all business databases, such as CRM and ERP systems.
Guarantees consistent operations across the portfolio through routine communications with key client contacts and local GardaWorld Branch Teams.
Conducts periodic reviews of MSA compliance at both branch and site levels as necessary.
Establishes and nurtures strategic relationships for the development of principal accounts, client contacts, and partnerships with local GardaWorld Branch Teams.
Formulates, executes, and assesses comprehensive security and crisis management strategies.
Vigilantly oversees client billing processes, including DSO assessments and follow-ups on overdue payments.
Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF) on record.
Seeks out enhancements to the client’s security program to fortify a lasting, positive relationship.
Comprehends, fulfills, and upholds the contracted KPIs for the account client.
Skillfully navigates customers through intricate integration projects, contracts, RFPs, and the onboarding sequence.
Takes charge of data analysis and the preparation of internal reports for client management.
Provides precise and prompt pricing estimates in collaboration with the local branch and executive sponsor.
Prepares and delivers comprehensive client-focused presentations, including KPI/Truth Report Presentations, Action Plans, and Customer presentations.
Other duties as directed by leadership.