Strategic Account Manager, Residential

MRI Software

9d•Remote

About The Position

MRI Software is seeking a highly motivated Strategic Account Manager (SAM) to join their dynamic team focused on the Residential side of the real estate market. The SAM is responsible for developing and expanding relationships with MRI’s most strategic customers within a defined portfolio. Through a consultative and value-based account management approach, this role focuses on driving customer retention, identifying expansion opportunities, building executive-level relationships, and ensuring customers realize measurable value from MRI’s solutions. The SAM will partner cross-functionally with Sales Engineers, Professional Services, Customer Success, Support, and Product teams to align customer priorities with MRI’s capabilities and long-term growth strategy. This position will focus on the Residential side of our industry.

Requirements

5+ years of experience in strategic account management, enterprise sales, customer success, or relationship management within business products or services.
Bachelor’s degree in business, marketing, or related discipline; or equivalent training and experience in business, sales, or account management.
Demonstrated track record of retaining and growing strategic customer relationships, identifying expansion opportunities, and meeting or exceeding account growth targets.
Proven ability to build trusted advisor relationships with senior stakeholders and executive sponsors.
Strong verbal and written communication skills with the ability to develop account plans, deliver executive-level presentations, and clearly articulate business value.
Demonstrated understanding of CRM systems, account planning tools, business applications, and the technology ecosystem used to support customer engagement and growth.
Must be open to travel as needed to support strategic customer meetings, executive business reviews, industry events, and account planning activities.
Ability to participate in onboarding, product training, and ongoing sales enablement programs upon hire is required.
Personal credit card, or functional equivalent, is required for business expenses, which shall be reimbursed pursuant to company policy.

Nice To Haves

Software, SaaS, or real estate industry experience preferred.

Responsibilities

Developing and expanding relationships with MRI’s most strategic customers within a defined portfolio.
Driving customer retention.
Identifying expansion opportunities.
Building executive-level relationships.
Ensuring customers realize measurable value from MRI’s solutions.
Partnering cross-functionally with Sales Engineers, Professional Services, Customer Success, Support, and Product teams to align customer priorities with MRI’s capabilities and long-term growth strategy.