Strategic Account Manager, Partnerships

Milu Health • Chicago, IL

23d • Remote

About The Position

The Strategic Account Manager will own relationships with Milu’s employer, broker, consultant, TPA, and healthcare partners after implementation, ensuring they achieve measurable value from our solutions while identifying opportunities to grow each partnership. You’ll serve as the primary point of contact for your accounts, leading business reviews, coordinating cross-functional initiatives, resolving issues, and helping partners maximize engagement and outcomes. Working closely with Sales, Clinical, Product, and Operations teams, you’ll play a key role in delivering an exceptional customer experience while driving retention and long-term growth.

Requirements

• Experience in Account Management, Customer Success, Client Services, or Relationship Management
• Strong customer service skills and the ability to build long-term client relationships
• Experience managing strategic customer or partner accounts, including renewals and account growth
• Excellent communication, presentation, and interpersonal skills
• Highly organized with strong project management and problem-solving abilities
• Ability to collaborate effectively across Sales, Clinical, Product, and Operations teams
• Ability to work independently and thrive in a fast-paced, remote startup environment

Nice To Haves

• 2–4 years of experience in employee benefits, digital health, health plans, TPAs, healthcare consulting, or employer healthcare
• Familiarity with employer-sponsored healthcare, population health, value-based care, or digital health solutions
• Experience using HubSpot, Salesforce, or another CRM platform
• Startup or high-growth company experience
• Familiar with CSV, EDI, or SQL data models

Responsibilities

• Own relationships with Milu’s employer, broker, consultant, TPA, and healthcare partners after implementation.
• Ensure partners achieve measurable value from Milu's solutions.
• Identify opportunities to grow each partnership.
• Serve as the primary point of contact for accounts.
• Lead business reviews.
• Coordinate cross-functional initiatives.
• Resolve issues.
• Help partners maximize engagement and outcomes.
• Deliver an exceptional customer experience.
• Drive retention and long-term growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed