Strategic Account Manager - Medicaid

Cambia Health Solutions • Fargo, ND

7d • Hybrid

About The Position

Every day, Cambia's dedicated team is living our mission to make health care easier and lives better. As a member of the Government Programs team, our Strategic Account Manager-Medicaid will provide dedicated leadership for relationship management, governance, and stakeholder engagement — serving as the critical bridge between Cambia and our state agency partners to ensure the success of our North Dakota Medicaid line of business — all in service of creating a person-focused health care experience. Do you thrive in a complex, matrixed environment where strong relationships and strategic communication drive meaningful outcomes? Are you passionate about building trusted partnerships with state agencies while aligning internal teams around shared commitments? Then this role may be the perfect fit.

Requirements

• Bachelor's degree in Business, Healthcare Administration, or Marketing and 10 years of health plan and/or account management experience, including experience servicing large group accounts, or an equivalent combination of education and experience
• Proven ability to develop and maintain strategic account relationships, both directly with customers and on their behalf with internal stakeholders, including experience working with government or state agency partners
• Demonstrated knowledge of Medicaid managed care programs and experience building trusted relationships with state Medicaid agencies, regulators, and other key stakeholders while managing contractual commitments and strategic priorities.
• Demonstrated experience leading collaborative strategic planning, developing supporting documentation, creating financial business cases, and driving operational execution
• Ability to balance customer and regulatory partner needs with business realities, skilled at achieving win-win outcomes through a partnership and collaborative approach
• Knowledge of industry trends in healthcare, including Medicaid programs, as well as federal and state legislative and regulatory issues
• Experience developing and delivering effective, relevant presentations to customers, state agency partners, and internal stakeholders at all levels
• Proven ability to manage escalations, proactively identify risks, and develop contingency plans that protect both external relationships and internal execution
• Strong communication skills, both externally and internally, with the ability to achieve goals through influence, advocacy, and bringing colleagues together across a highly matrixed organization

Nice To Haves

• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

Responsibilities

• Provide dedicated leadership for state relations, stakeholder engagement, and governance responsibilities required to operate a successful North Dakota Medicaid line of business, maintaining strong partnerships with state agencies and ensuring regulatory confidence
• Serve as the primary point of contact for external stakeholder relationships, complementing the Operations Manager's focus on operational performance, compliance, and day-to-day execution to establish a sustainable and high-performing operating model
• Ensure a clear understanding of client and state agency needs, recommending strategies and programs to most effectively achieve business objectives while anticipating needs before partners ask for help
• Drive cross-functional coordination across a highly matrixed organization, ensuring alignment between external commitments made to state agencies and internal execution by operational teams
• Act as the first point of contact for escalated issue resolution, proactively managing risks and developing contingency plans to protect both stakeholder relationships and organizational performance
• Work with the Strategic Relationship Director to monitor regulatory, market, and competitive conditions, anticipating changing priorities and implementing strategic adjustments to support the account management approach
• Lead the introduction and successful implementation of new products, program enhancements, and strategic initiatives in accordance with a multiyear business plan, ensuring sustainable processes and consistent delivery on service level agreements

Benefits

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior